About this role
About Rentokil PCI
Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further
For more details: https://www.rentokil-pestcontrolindia.com
About the Role:
The Business Analyst will be responsible for gathering, analysing, and documenting business requirements to ensure accurate implementation and alignment with project goals.The incumbent will report to the Assistant General Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
Collaborate with business stakeholders, project managers, and technical teams to gather business requirements for various projectsConduct interviews, workshops, and surveys to elicit detailed and accurate requirementsAnalyse collected information to identify gaps, inconsistencies, and potential challengesCreate clear and concise requirement documents, including functional/non-functional specifications, use cases, process flows, and user storiesAssist in prioritisation and validation of requirements with stakeholders to ensure alignment with business objectivesParticipate in review sessions with stakeholders and project teams to ensure an accurate understanding of requirementsSupport the resolution of requirement-related conflicts or issues during the project lifecycleCollaborate with design and development teams to ensure proper implementation of requirementsMaintain and update the requirement documentation throughout the project lifecycleAnalyze current business processes ("As-Is") and design optimized future-state workflows ("To-Be").Oversee User Acceptance Testing (UAT), ensuring the final product meets the defined business requirements and acceptance criteria.Create high-quality documentation, including User Stories, Process Flow Diagrams, and Functional Specifications.
Key Result Areas:
Contribution to the identification and resolution of potential requirement conflicts.Collaboration with cross-functional teams to ensure successful project outcomes.Requirement Gathering & AnalysisDocumentation & Specification WritingProcess Flow MappingChange & Issue Management
Requirements
Competencies (Skills essential to the role):
Strong analytical and critical thinkingEffective verbal and written communicationActive listening and empathyDetail orientation and organisational skillsTeam collaboration and stakeholder management
Educational Qualification / Other Requirement:
Graduate degree in the IT domain (Master’s Degree will be preferred)3+ years of relevant experienceBasic understanding of software development processes and technologiesBenefits
What can you expect from RPCI?
Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:ServiceRelationshipsTeamworkResponsibility