About this role
As a VOIP Engineer, you will be responsible for maintaining the health and performance of VoIP infrastructure, providing end-user support, troubleshooting call quality issues, and working closely with internal teams and external vendors to ensure reliable voice communications.
Company Profile:
Our client is a UK-based telecommunications company, specializing in VoIP phone systems, business broadband, and future-ready tools. They help businesses improve collaboration, streamline communication, and enhance productivity. With a focus on delivering reliable, fast, and cutting-edge services, they support businesses in adapting to the future of work.
Due to their continued success, they are looking to expand their team in the Philippines and seeking a passionate, skillful, self-motivated, and collaborative VOIP Engineer to join their dynamic team.
This is an excellent opportunity for those who value a workplace culture built on strong relationships, personal accountability, and collaborative teamwork.
Duties and Responsibilities:
Maintain, configure, and monitor VoIP systemsSet up software and hardware for customers, including Yealink desk phones, cordless phones, and WiFi solutionsTroubleshoot and resolve issues on the Yeastar platformProvide technical support to end users and assist with VoIP-related issuesHandle customer tickets and take inbound calls for technical queries and issuesResolve customer tickets through the support system, ensuring timely resolution and customer satisfactionSupport customers throughout the complete rollout process, addressing call quality issues, broadband problems, and technical queriesDocument system configurations, change logs, and troubleshooting stepsMonitor VoIP call flow and logs for anomalies and performance issuesEnsure compliance with security policies and best practices for voice trafficTrain end users on how to use the VoIP system and featuresParticipate in VoIP system upgrades, migrations, and new installationsServe as the main point of contact for assigned customer tickets, handling independent tasks from start to completionTroubleshoot various technical issues and provide solutions throughout the support processRequirements
Minimum of 2 years’ experience as a VOIP EngineerProven experience with VoIP systems (e.g., Yealink, Yeastar)Understanding of SIP, RTP, QoS, NAT, firewalls, and network fundamentalsStrong troubleshooting and problem-solving skillsExperience with monitoring tools and call flow analyzersGood understanding of PBX and unified communications platformsFamiliarity with IP networking, VLANs, and PoE for VoIP devicesExcellent written and verbal communication skills, in order to effectively collaborate and communicate with the relevant team members and clientsStrong telephone manner and a customer-focused mindsetAbility to work independently and collaboratively with IT and support teams
Advantageous skills or nice-to-haves:
Bachelor’s Degree in Information Technology, Science, Engineering or related