About this role
Location: Remote / VirtualJob Type: Full-TimeSalary Range: $1,000 - $1,500/monthSchedule: Monday - Friday 7:00 am to 4:00 pm PST or 8:00 am - 5:00 pm PST
At HireHawk, we connect top global talent with high-performing U.S. companies. Our focus is on finding exceptional professionals who bring both expertise and drive to every role. We’re passionate about helping candidates grow their careers while supporting our clients with reliable, remote-ready talent that makes an impact from day one.
Our client is seeking a Customer Success & Sales Follow-Up Specialist to support their sales team by re-engaging existing prospects and past customers.
This position focuses on building relationships, gathering feedback, and supporting the sales team with valuable insights rather than closing sales.
Responsibilities:
Conduct friendly follow-up calls and emails with customers who previously received quotes or proposalsRe-engage past prospects to determine interest in moving forward with their flooring projectsAsk thoughtful questions to gather feedback about the customer’s experience with the company and sales teamDocument detailed notes and insights from customer conversations in tracking systemsCategorize leads as hot, warm, or cold based on customer interestFlag potential opportunities for the appropriate salesperson to follow upMaintain accurate records using spreadsheets or CRM toolsProvide insights that help improve the company’s customer follow-up processAssist in developing a structured outreach process and knowledge base as the role evolvesRequirements
Strong background in customer service, customer success, or client relationship management Comfortable making high-volume follow-up calls Experience working with warm leads or existing customers Excellent English communication skills (spoken and written) Strong listening skills and ability to capture detailed feedback Ability to document clear notes and insights from conversations Experience using spreadsheets or CRM systems to track outreach activity Comfortable working with Google Sheets, Excel, or similar tools Ability to follow structured outreach scripts and processes Professional phone etiquette and ability to represent the company positively Ability to coordinate follow-ups with internal sales team members Experience using tools such as WebEx, Microsoft tools, and email platformsBenefits
Access to a $200K+ perk marketplace with discounts on 150+ global services.Option to withdraw up to 50% of approved earnings before payday.