About this role
Job Summary: We are seeking a proactive Legal Intake Specialist to manage inbound inquiries and convert potential clients into signed cases. This role serves as the first point of contact for prospective clients and plays a critical role in capturing case information, qualifying leads, and ensuring a smooth intake experience. The ideal candidate is highly organized, communicates with empathy and professionalism, and can efficiently guide prospective clients through the intake process while supporting attorneys with accurate case information. Responsibilities: Answer inbound calls, website inquiries, and chat messages from prospective clients Screen potential clients and gather key case details during the intake process Conduct conflict checks and document all relevant client information Schedule consultations between prospective clients and attorneys Send retainer agreements, intake forms, and onboarding documents Follow up with warm leads who have not yet signed to encourage case c...