About this role
*About the Role:* At the core of this position are qualities of *honesty, responsibility, and self-initiative*. We are looking for a dedicated individual who can uphold the marina?s standards, follow policies diligently, and proactively contribute to a positive environment. If you are trustworthy, proactive, and committed to excellent service, we want to hear from you!
*Key Responsibilities:*
* *Administrative & Office Tasks:* * Compose professional emails, update marina management system, scan, copy, and create spreadsheets. * Print documents and ensure smooth office operations. * Handle reservation process via phone or web inquiry, following the Reservation Checklist. * Record and process payments accurately; update contract information in the system and on the board. * File contracts systematically for future reference. * *Marina Operations Support:* * Assist with boat arrivals and departures by filling out contracts and providing excellent service. * Support boat docking procedures, including tying boats to docks when necessary. * Walk the docks twice daily to ensure all boats are secured properly, pathways are clear, hoses and cords are properly plugged in, and debris is removed. * *Customer Service & Communication:* * Engage with clients politely and professionally via phone, email, and in person. * Represent the marina and the Anglers brand with friendliness, integrity, and professionalism. * Promote marina culture and services to customers. * *Safety & Facility Maintenance:* * Maintain cleanliness and hygiene of the marina office and facilities daily. * Ensure all safety protocols are followed, including proper use of the VHF radio. * Knowledge of basic boat and marina operations is preferred. * *Interpersonal & Leadership Skills:* * Foster a friendly, welcoming environment for clients and team members. * Be a team player and, when necessary, work as a shift leader making informed decisions in accordance with company policies.
*Qualifications & Skills:*
* Follow the marina?s policies, codes of conduct, and safety procedures consistently. * Friendly demeanor with excellent interpersonal skills. * Strong personal integrity, honesty, and sense of responsibility. * Self-initiative and proactive attitude towards tasks and problem-solving. * Basic computer proficiency, including MS Office (Word, Excel, Outlook). * Strong organizational skills and attention to detail. * Prior experience in marina, boating, or customer service is preferred. * Valid pleasure craft license is an asset. * Knowledge of VHF radio operation.
If you embody these core traits and are enthusiastic about marina operations and customer service, we look forward to your application!
Job Types: Full-time, Part-time, Contract, Permanent
Pay: $22.00-$28.00 per hour
Benefits: * Dental care
Experience: * Office administration: 1 year (preferred)
Language: * English fluently (required)
Location: * Brentwood Bay, BC (preferred)
Work Location: In person