About this role
Description Hi there, we?re Article. ? Since 2013, we have been redefining the furniture industry one sofa at a time, it?s not easy ? it requires solving challenging, meaningful problems. This is where you come in, as the B2B Sales Assistant, you?ll be responsible for working directly with the Account Managers to support both inbound and outbound sales initiatives and drive top-line revenue objectives with a customer-obsessed mindset.
Why We Need You:
You?ll be the behind-the-scenes champion, supporting our Account Managers and Trade clients, from interior designers to architects, with thoughtful service and genuine enthusiasm. Whether it?s helping a designer find the perfect swatch, assisting with CRM tasks, or coordinating with logistics to ensure smooth delivery, you?ll bring clarity and confidence to every interaction.
We?re building a team that thrives on collaboration, mutual support, and continued growth. You won?t just be helping our customers, you?ll be helping shape how our B2B Sales function scales and evolves. If you?re detail-oriented, customer-obsessed, and excited by the idea of contributing to a fast-growing, design-forward brand that believes in doing things differently, then we can?t wait to meet you.
About the B2B Sales team:
The B2B sales team runs our Pro Program. This is the team that sells to clients who are looking to furnish large multi-unit complexes, corporate dwellings, OR office spaces. This team has been on a steady growth path; every year, their revenue impact has increased.
You?ll work alongside a team of Account Managers, fellow Sales Assistants, and Account Development Representatives, reporting to the B2B Lead Sales Assistant.
We are a hybrid team; you'll be in the office three days a week, including Tuesday (All of the local team is in the office). Outside of in-office days, you'll be required to be in the office for client meetings and events, including seasonal after-hours events.
What You'll Do: Account Support & Client Interaction
• Client Engagement: Handle incoming and outgoing B2B Managed Account contacts with a professional, sales-focused approach. • End-to-End Support: Guide customers through the entire purchase lifecycle, providing presale consultations, design solutions, product recommendations, and after-sales support. • On-Site Hosting: Meet with clients face-to-face in the Article HQ Atrium to represent the brand and support the sales process. Check it out here! Sales Operations & Deal Execution
• Pipeline Acceleration: Support deal conversion and account growth by providing prompt, thorough assistance to the Sales Team and our customers. • Transaction Management: Process quotes, sample/swatch requests, detailed invoices, and sales transactions. • Sales Outreach: Collaborate with Account Managers and Account Development Representatives (ADRs) to develop and execute outbound sales sequences. • Collateral Coordination: Partner with cross-departmental teams to produce high-quality sales collateral (such as product decks) under tight deadlines. Cross-Functional Logistics & Quality
• Delivery Coordination: Communicate clearly with the Logistics team to ensure smooth, on-time delivery services. • QA & Returns: Work closely with the Returns and in-house Quality Assurance teams to resolve product reliability issues, returns, or re