About this role
Clinic Experience Associate Prince Albert, SK - CBI Health About this opportunity The Clinic Experience Associate is the first team member a client meets when coming into a CBI Health clinic; first impressions are important and we are looking for the right person to ensure all clients come into our clinics feeling welcome, supported, and heard. This will be achieved by creating a warm and inviting clinic environment, supporting clients with questions, and anticipating challenges with a solutions-focused approach. Take an inside look at what youll do each day Create a welcoming environment for clients, guests, team members and stakeholdersRespond to in-person, telephone and digital (email and SMS through Clinicmaster) inquires promptly and always within 24 hoursSolve problems, anticipate challenges, barriers or areas of friction mitigate or solve before they occur whenever possible and always as soon/quickly as possibleProvide personalized interactions with clients, actively seek to understand what matters most to clients and communicating to the team so everyone is awareSchedule private/acute clients effectively based on the clients Care Plan as set out by their clinician(s)Schedule to maximize opportunity for client access to care (including access to online booking)Educate and support the client in engaging with digital tools and resources such as the Client Portal and online bookingMaintain confidentiality of client records and personal and personal health information at all timesFacilitate effective flow within the clinic Who you are You are an outgoing and energetic people person. When someone approaches your area, you instinctually smile, say hello, and welcome them. You can instantly build rapport and trust with people, just by being your authentic self. You are a naturally empathetic person and enjoy making people feel comfortable, heard, and taken care of. Apply now - www.cbihealth.ca/careers