About this role
Who we are At illumin, we are transforming the advertising landscape. Our platform offers an integrated space for journey planning, execution, and reporting. It empowers marketers to connect with their audiences in powerful ways through real-time data and easy-to-use visual tools. By seamlessly combining media planning and buying in an intuitive interface, marketers can take complete control of their campaigns, meeting customers wherever they are in the buying journey and maximizing the impact of their ad spend through personalized insights for smarter decision-making. We are at a pivotal moment, evolving into a product-led company with a team of over 100 skilled professionals and new leadership guiding our path forward. By harnessing the power of data, advancing our AI capabilities, and deeply investing in our people, we are preparing for a future that will redefine what’s possible in journey advertising. Our work is guided by two beliefs: that the ability to execute is paramount to success and that we are only as good as our people. As we grow and transform, we are looking for team members (illumineers) who share our bias for speed, delivery over perfection, and an entrepreneurial mindset. Joining us now is a chance to be part of our transformation.  Who we need Reporting to a Manager, Account Management, we are hiring an Account Manager to join our team. You will play a critical role as a strategic advisor and primary point of contact, for our managed service and self-service clients throughout their client journey. You will build and nurture relationships with clients, develop an in-depth understanding of their business needs and propose highly effective solutions, demonstrations, and user training. You will present insights and make or apply recommendations to optimize their engagement with our platform. You will proactively monitor account health, campaign performance, and customer engagement to identify opportunities for retention, growth, increased adoption, and deeper platform utilization. You will collaborate across teams with sales, product, and engineers to gain and share knowledge about our customers’ evolving needs, our platform’s capabilities, and the speed at which we can deliver new features.   This is an existing full-time position operating within a remote work environment. What's in it for you Impact. You will join a newly transformed team redefining the AdTech industry by delivering a platform that clients actively seek and value. You will be an authentic relationship builder and strategic advisor, working closely with clients to ensure they maximize the platform’s potential and achieve the best results for their business. You want to be part of a flexible and inclusive culture where everyone works towards a shared goal of success. Your voice will be heard; your opinion will matter. Professional development. You want to grow - your skills, your influence, your career. We push the limits to improve and to reach our full potential, individually and as a company. We are committed to building the strengths of our team and providing everyone with the tools and knowledge they need to do their best work. You will be supported by your manager and have access to one-on-one coaching with our Chief Empowerment Officer's team. Your next role here may include an Account Management Lead or a role in Sales, AdOps, Optimization, Strategy, or Product Marketing. How you will make an impact: Deliver a stellar onboarding experience. You will lead the onboarding process for customers, ensuring a smooth transition and focusing on product adoption and customer satisfaction. As the lead point of contact post-activation, you will guide customers through account management, providing them with the support they need for successful p