About this role
*About Us*
At *Boulet Sewer & Drain*, we have built our reputation on trust, reliability, and outstanding service. Serving residential and commercial clients across Winnipeg, we are known for going the extra mile?whether it is a routine drain cleaning or an emergency sewer line issue. As we continue to grow, we are looking for a skilled and motivated *Office Administrator* to support our team behind the scene.
This is a position for someone based in Winnipeg who thrives on organization, loves customer interaction, and is not afraid to dive into numbers or create engaging social media content.
*Job Summary* We are seeking a detail-oriented and organized Office Administrator to join our team. The ideal candidate will play a crucial role in ensuring the smooth operation of our back-end office by managing administrative tasks, supervising staff, and maintaining effective communication with vendors and clients. This position requires strong organizational skills and the ability to multitask in a fast-paced environment.
*Key Responsibilities*
*Bookkeeping and Administration*
* Provide support in managing financial transactions using *Sage 50 or Quickbooks* * Provide support in managing accounts receivable and payable. * Provide support in bank statements reconciliation and assist with month-end reporting. * Maintain accurate financial records and support tax preparation. * Coordinate with internal and external accountants as needed. * Perform clerical duties such as filing, data entry, and maintaining office supplies. * Communicate effectively with team members, clients, and external partners.
*Sales & Marketing Support*
* Assist with quoting, invoicing, and tracking sales inquiries. * Support marketing campaigns via email, website, and print material. * Manage and update client CRM and job tracking systems. * *Create and schedule engaging content* across social media platforms (Facebook, Instagram, etc.) to increase brand awareness. * Track and analyze marketing performance metrics.
*Customer Service*
* Respond to customer inquiries via phone, email, and social media. * Schedule service appointments and dispatch calls to field technicians * Maintain professional and timely communication with customers. * Ensure high customer satisfaction through excellent service and follow-up to obtain positive google review.
*What We're Looking For*
* *Proven experience in an administrative role or office management is preferred. * * Strong organizational skills with the ability to prioritize tasks effectively. * Excellent communication skills, both verbal and written. * Proven ability to manage customer service tasks and communicate professionally. * Comfortable with sales support and basic marketing duties * *Flair for social media* ? able to create posts, stories, and updates that reflect our brand personality. * Highly organized, self-motivated, and detail-oriented * Experience in supervising staff is a plus. * Familiarity with budgeting processes and vendor management is advantageous. * Proficient in Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, and other business tools * Reliable internet connection and a dedicated remote workspace
*Nice-to-Haves *
* Familiarity with trades or service-based industries * Experience with scheduling/dispatch software * Basic graphic design or content creation skills
*Why Collaborate With Us?*
* Be part of a close-knit, family-owned business that values integrity and teamwork * Opportunities to gain experience with the company as we expand. * Flexible hours and a results-driven work culture * Make a real impact behind the scenes of a trusted local brand.
*Ready to Join the Team?*
If you are a proactive individual with a passion for organization and administration, we encourage you to apply for this exciting opportunity to contribute to our team's success! Send your *resume and a brief cover letter* and let us know why you are the perfect fit and how your experience aligns wi