About this role
*Chucks Roadhouse Bar & Grill is looking for a Supervisor who helps us Run and assist Brockville Location*
*Reporting to the Franchise Owner and Area Manager, the AGM and will ensure that all Chucks Roadhouse guests are provided with the best experience possible and all day-to-day responsibilities are conducted in a professional manner.*
* *Create, lead and manage a positive and fun restaurant culture.* * *Must be hands on cleaning and maintenence for weekly headoffice requiements and audits to be complted in a timly fashion.* * *Increase sales by ensuring guest satisfaction and prompt problem resolution.* * *Lead, implement, and manage all aspects of human resources, recruitment and selection, coaching, training, performance management, recognition, succession planning, and development.* * *Lead, manage, and deliver a friendly Perfect Guest Experience: dine-in, take-out, and delivery.* * *Develop and manage the business plan: focus on standards, safety, sales, cost and personnel.* * *Ensure the restaurant runs efficiently on a day-to-day basis and meets all policies and procedures.* * *Maintain a positive attitude that promotes teamwork within the restaurant and sports bar.* * *Lead local store marketing and community involvement, plans and execution.* * *Effectively oversee controllable costs: food, beverage, labor , and quality control promo line.* * *Monitor and manage fixed costs: continually research and evaluate to minimize costs and optimize efficiencies.* * *Ensure operational and occupational health and safety standards are in place and followed.* * *Establish and maintain appropriate security protocols for guests, employees, and restaurant safety.* * *Recruit, train and supervise the team .* * *Effectively run both FOH and BOH and lead all shifts* * *Manage food quality / standards and inventory control* * *Follow the Chuck's Roadhouse Bar and Grill policies / guideline and procedures .* * *Manage a team of front of house staff including scheduling, training, general supervision and labor control.* * *Oversee that all opening and closing duties of the restaurant are completed correctly and that cleanliness and maintenance are maintained.* * *Responsible for correct operation of the POS system.* * *Balancing of all daily and nightly cash drawers and POS.* * *Inventory and maintenance of all food and non food items , beer, liquor and bar supplies.* * *Providing excellent customer service to guests and excellent leadership to employees.* * *Exceptional relationship building and communication skills with guests* * *Enforce and monitor all health, safety, and sanitation standards.* * *Handle guest complaints according to provided guidelines.* * *Work closely with all management to provide a seamless experience.* * *Other duties as required and assign.* * *Maintain and be able to conduct small handy repairs / technical support* * *Must be able to work with minimal supervision and have a strong initiative.* * *Complete reports / scans / and daily paper work on timely* *basis.* * *Audit discount/voids/ Manager promos with sales and email updates* * *Other duties as required and assigned.* * *Qualification Requirements* * *2+ years of progressive management experience in a full-service restaurant.* * *Proven leadership skills, a proactive personality and the ability to follow through.* * *Knowledge of computers: Microsoft Office Applications, Point of Sale system.* * *Proficient in the following dimensions of restaurant functions: preparation, purchasing, sanitation, security, company policies and procedures, personnel management, record keeping, and preparation of reports.* * *Must be able to work flexible hours during evenings, weekends and holidays.* * *Strong analytical/decision-making skills.* * *Leadership skills - able to direct, coach, build and supervise a team.* * *Strong business acumen, including an understanding of budgets and operating costs.* * *Organized and capable of multi-tasking with attention to detail