About this role
MR MIKES isn?t just a pretty-looking restaurant with exceptional food, and the kind of ambience designed to rock your socks off. At its very core, MR MIKES is the experience, it?s the opportunity to take a break from the rigors of life, to share a drink with friends, to enjoy mouthwatering food that tantalizes the taste buds; a place where you can be you! And we are passionate about what we do.
As the General Manager at MR. MIKES®, you'll be dedicated to ensuring exceptional dining experiences and cultivating strong customer relationships. You'll oversee operational excellence, maintain a positive work environment, and manage the urbanLODGE program. Your commitment to 100% customer satisfaction will drive your approach to problem-solving and ensure a memorable visit for every guest. Additionally, you'll support staff training, uphold cleanliness standards, and collaborate closely with the Operations Manager for store performance improvements.
Specific Responsibilities:
*Customer Satisfaction Commitment:*
* Uphold the philosophy of 'BUILDING RELATIONSHIPS' to ensure exceptional dining experiences. * Resolve customer concerns effectively, aiming to secure return visits and maintain customer loyalty.
*Team and Staff Development:*
* Foster a positive and enjoyable work environment for the entire MR. MIKES® team. * Implement rigorous training using Customer Experience Manuals to onboard and develop staff effectively.
*Bar (urbanLODGE) Management:*
* Oversee all aspects of the urbanLODGE program, including staff training, inventory control, cost management, security, and cleanliness.
*Support & Communication:*
* Collaborate with the General Manager to address specific store performance issues. * Assist in restaurant management, prime cost analysis, staff training, and execution of MR. MIKES® systems.
*Operational Excellence:*
* Ensure adherence to cleaning checklists and standards laid out in the Operational Excellence Review (OER). * Initiate action plans for improvement based on OER assessments and customer feedback.
*Budget & Training:*
* Aid in establishing and achieving the restaurant's operating budget. * Contribute as an instructor in the Franchisee/Management Training Program as needed.
*Industry Engagement & Project Leadership:*
* Stay updated on industry trends and recommend applicable concepts for MR. MIKES®. * Lead or participate in specific projects assigned by the Operations Department.
Qualifications:
* High School Graduation is required; Post-Secondary Education is preferred. * Minimum 3 years of Front of House, Back of house experience (or both), with at least 1 year in a supervisory or management role in a high-volume, casual dining restaurant. * Essential certifications in Provincial Food Safety, Responsible Alcohol Service, and First Aid/WCB. * May require Criminal Record Check
Remuneration:
* Details regarding compensation, benefits, and vacation entitlements will be outlined in a separate employment contract.
As the General Manager, you'll play a pivotal role in ensuring MR. MIKES® maintains its high standards, creates memorable dining experiences, and fosters a positive work environment for both staff and customers.
Job Type: Full-time
Pay: $70,000.00-$90,000.00 per year
Benefits: * Dental care * Extended health care * On-site parking * Paid time off * Vision care
Ability to commute/relocate: * Merritt, BC: reliably commute or plan to relocate before starting work (required)
Education: * Secondary School (required)
Experience: * Management: 1 year (required)
Language: * English (required)
Licence/Certification: * FoodSafe (required) * Serve Right (required)
Work Location: In person