About this role
*CANARAY*
Canaray provides the Greater Toronto Area with standard-setting oral radiology services. Our rapidly growing and progressive organization is committed to being an innovative centre of excellence in the dental community. Our motto is simple: _do the right thing for patients._ We have no quotas or sales targets?our focus is solely on doing our jobs to the best of our abilities.
Since our inception in November 2011, Canaray has doubled in size every three years.
*Position Overview*
We are seeking a detail-oriented, adaptable, and professional team member to join our support staff. This is a *full-time, permanent* role primarily based at our Mississauga and Vaughan Clinics. Weekend availability is required as our clinics operate 7 days a week. Ability to work at multiple Canaray locations is preferred. Locations include Mississauga and Vaughan.
*Key Responsibilities*
Duties include, but are not limited to:
* Providing professional telephone customer service support. * Scheduling, confirming, and modifying appointments. * Proofreading radiology reports for accuracy and clarity. * Printing, mailing, and filing patient documentation. * Data entry and database management. * _Manipulating Cone Beam Computed Tomography (CBCT) DICOM files._ * _Segmentation of 3D data._ * Following patient privacy regulations (PHIPA compliance). * Ensuring consistent sanitization and adherence to all health and safety policies. * Assisting with other clinic tasks as required. (_Training will be provided?no prior CBCT or segmentation experience necessary._)
*Required Skills & Qualifications*
* Strong oral and written communication skills. * Adaptability to changing technology and processes. * Ability to learn new terminology and technical skill sets. * Proficiency in computer literacy, including Microsoft Office and general software navigation. * Experience in customer service, including resolving customer concerns.
Canaray is an equal-opportunity employer. We are dedicated to providing accommodations for applicants with disabilities during all parts of the hiring process. If selected for further proceedings, kindly notify us if any accommodations are needed.
Job Types: Full-time, Permanent, Existing Vacancy
Our hiring process for this role does not use artificial intelligence tools; all applications are reviewed by our recruitment team.
Benefits:
* Dental care * Employee assistance program * Extended health care * Life insurance * Vision care
Job Type: Full-time
Pay: $17.60 per hour
Benefits: * Dental care * Employee assistance program * Extended health care * Life insurance
Ability to commute/relocate: * Mississauga, ON: reliably commute or plan to relocate before starting work (required)
Application question(s): * Do you consent to a background check?
Education: * Secondary School (preferred)
Experience: * Customer service: 1 year (preferred)
Work Location: In person