About this role
*Who We Are:*
At Master Edge Homes, we're a fully integrated design-build firm where designers, project coordinators, builders, and craftsmen collaborate under one roof to create exceptional renovation and custom home projects.
Our team is passionate about delivering an outstanding client experience while producing thoughtfully designed, beautifully built spaces. By combining design and construction expertise from the very beginning, we're able to provide a seamless process that transforms our clients' ideas into reality.
*Position Summary:*
The Office Manager is a key leadership support role responsible for overseeing the administrative, financial, and operational functions of the company. As the central hub of the organization, the Office Manager ensures that office operations run efficiently, project documentation is maintained accurately, and team members remain accountable for their responsibilities and commitments.
This individual will work closely with the ownership team, project managers, designers, and administrative staff to drive operational excellence, maintain company processes, and ensure deadlines, deliverables, and administrative requirements are consistently met.
The ideal candidate is highly organized, proactive, detail-oriented, has a friendly and welcoming demeanor, and confident in holding team members accountable while fostering a positive and collaborative work environment.
*Key Responsibilities:*
_Office Management & Administration:_
* Manage daily office operations and administrative processes. * Develop, implement, and maintain administrative systems, processes, and procedures. * Manage office supplies, equipment, technology, and vendor relationships. * Ensure company records, files, licenses, permits, and certifications are organized and up to date. * Coordinate company meetings, staff functions, and internal communications. * Maintain a professional, organized, and efficient office environment.
_Team Accountability & Operational Coordination:_
* Monitor and track organizational priorities, deadlines, and action items. * Ensure team members complete assigned responsibilities, documentation, and administrative requirements in a timely manner. * Follow up on outstanding tasks and commitments across departments. * Maintain project tracking systems, operational reports, and accountability dashboards. * Support leadership by identifying bottlenecks, missed deadlines, communication gaps, and process inefficiencies. * Facilitate regular accountability and status meetings. * Escalate unresolved issues or recurring performance concerns to leadership when necessary. * Promote a culture of ownership, professionalism, and continuous improvement. * Assist in developing and implementing standard operating procedures and best practices
_Project Administration:_
* Support project managers and design staff with project-related administrative requirements. * Maintain project files, contracts, change orders, permits, and construction documentation. * Coordinate permit applications, inspections, and municipal approvals. * Track subcontractor agreements, certificates of insurance, and WSIB documentation. * Support project scheduling, reporting, and document control processes. * Ensure project records are complete, accurate, and accessible.
_Client, Vendor & Trade Partner Relations:_
* Act as a primary administrative contact for clients, vendors, suppliers, and subcontractors. * Manage incoming inquiries and direct them appropriately. * Support client onboarding and project setup activities. * Maintain strong working relationships with vendors and trade partners. * Ensure timely communication between office staff, project teams, and external stakeholders.
_Financial Administration:_
* Oversee accounts accounts receivable processes. * Prepare and track invoices and change orders. * Support budgeting, job costing, and cash flow tracking. * Coordinate with external accountants and bookkeepers. * Maintain acc