About this role
*Job Title:* General Manager (Kitchener Waterloo Region)
*About Us:* Home Instead is a trusted, franchise-based network committed to providing compassionate, high-quality care for seniors in our community. From personal care to Alzheimer?s & Dementia support, companionship, and home help, we make a meaningful difference in the lives of our clients and their families every day.
*Why Join Us:* Are you looking for a role where your work truly matters? Do you thrive in an energetic, supportive team environment and want to help grow a business while making a real impact in people?s lives? Home Instead offers a unique opportunity to lead with purpose, develop meaningful relationships, and grow professionally.
*The Role:* As our Assistant General Manager, your main mission is growing the business while ensuring exceptional client care. You will:
* Build trust and relationships with clients and their families, conducting Care Consultations and designing tailored care plans. * Network within the community to generate leads, build partnerships, and grow business opportunities. * Conduct client/CAREGiver introductions and Quality Assurance visits to ensure exceptional service and retention. * Collaborate with the General Manager to oversee daily operations and help drive business performance. * Coach, support, and motivate a team to deliver the highest level of care. * Travel within your territory to provide hands-on support where it?s needed most.
*What We Offer:*
* *Extensive Training:* Comprehensive onboarding and ongoing development. * *Community Impact:* Serve seniors in your local area and make a real difference. * *Career Growth:* Opportunity to advance within a high-quality, values-driven organization. * *Team Culture:* Work with passionate people and build meaningful relationships. * *Incentives:* Competitive performance-based rewards to recognize your contribution.
*Key Responsibilities:*
* Conduct Care Consultations and develop individualized care plans. * Network actively to grow the business and build community partnerships. * Maintain regular communication and follow-up with clients and families. * Lead and inspire a team, ensuring excellent client experiences. * Monitor and improve service quality through QA visits and plan updates. * Assist with daily operations, reporting, and business strategy execution.
*What We?re Looking For:*
* Must enjoy networking and actively growing a business; business development is your main focus. * Minimum 1 year of relevant work experience (healthcare, social services, or business management). * Nursing or Social Service Worker degree. * Self-starter with a ?can-do? attitude and exceptional customer service skills. * Ability to multitask and thrive in a fast-paced environment. * Strong leadership, organizational, and problem-solving skills. * Valid driver?s license and reliable vehicle (KM reimbursed). * Proficiency in MS Office. * Commitment to upholding Home Instead?s high standards of care and ethics.
*Join Us:* If you are passionate about helping seniors, love networking, and want to grow a business while making a meaningful impact, we want to hear from you. This is your chance to build your career and help shape the future of senior care in your community.
Job Type: Full-time
Pay: $65,000.00-$85,000.00 per year
Benefits: * Dental care * Extended health care * On-site parking * RRSP match
Application question(s): * Do you have a Reliable Car?
Licence/Certification: * Driving Licence (required) * CNO Membership (preferred)
Work Location: In person