About this role
*Company Description*
Known for its strong commitment to customer service and community involvement, Chick-fil-A fosters a positive work environment that emphasizes teamwork, leadership development, and personal growth. Team members & leaders often benefit from flexible scheduling, competitive pay, and opportunities for advancement within the company. The company culture is rooted in values such as respect, integrity, and a strong work ethic, prioritizing both team member satisfaction and operational excellence.
*Role Description*
The Restaurant Manager is responsible for the actions of the team and the overall reputation of the business. They play a pivotal role in our ability to achieve excellent operational execution, uphold a remarkable environment, and maintain balanced profitability. Many who are attracted to this position desire to become a Chick-fil-A Owner/Operator, run a small business, develop leadership skills, or pursue a long-term role. We are recruiting for a results-oriented individual who desires to be part of a high-performing business and team.
*Primary Duties and Responsibilities*
Ensure proper Chick-fil-A training and standards are taught and maintained resulting in 98% or above in Deloitte evaluations and a 1 in Ecosure evaluations
Lead weekly Team Leader meetings to discuss performance metrics, develop leaders, and communicate relevant business needs and information
Keep store in like-new condition through equipment and facilities maintenance
Ensure a balanced profit approach through intentional focus on labor, food cost, and IPO
Maintain 82% or above in key Customer Experience Monitor (CEM) categories
Partner with the Human Resources department to interview and select top talent
Coach and develop Team Members, Team Leaders, and Person-In-Charge (PIC)
Build talent pipelines within the team, recognizing and developing individuals with leadership potential
Provide fair, objective, and constructive performance feedback
Build team culture and morale
*Operational Leadership & Urgency*
*Shift Strategy:* Lead the FOH and BOH teams each shift with a game plan and shift forecasts.
*Speed of Service (SOS):* Ensure Team Members work at a pace to maintain established SOS guidelines, communicating with urgency to the team.
*Production Standards:* Ensure strict adherence to recipes, weights, measurements, and food safety standards.
*Execution:* Oversee food preparation, cooking, assembly, and efficient packaging of raw, hot, and cold food.
*Quality Systems:* Utilize the Automated Holding Assistant (AHA) and other equipment to maintain food quality and restaurant standards.
*Vendor & Facilities:* Coordinate and communicate with third-party vendors (cleaning, security, property management); manage the Maintenance Report and resolve all help tickets.
*Physicality:* Perform physical activities such as lifting (up to 50 lbs.), balancing, bending, and standing for long periods.
*HR, Administration & Confidentiality*
*Talent Management:* Manage selection, grading, and the recruiting process to hire top talent. Conduct initial interviews and oversee onboarding/orientation in Ceridian and Humi.
*Accountability & Data Integrity:* Organize and maintain all Team Member HR Files, including Write Ups and a clinical summary of team member tardiness, absenteeism, and disciplinary actions.
*Payroll & Scheduling:* Complete weekly schedules to daily/weekly labour goals and manage bi-weekly payroll, including correcting/updating time punches.
*Training Stewardship:* Plan training courses via CFA Pathway; audit all training shifts and provide training updates regarding Trainee performance.
*Compliance Audits:* Audit First Aid Certification, Food Safety Handlers, Safety Awareness Training, and any injuries/WSIB reports.
*Financial & Administrative Stewardship*
*Invoicing:* Track all supplier invoices and provide proper documentation into the expense platform.
*Reconciliation:* Reconcile 3rd Party reports and