About this role
*Overview*
*A&W Restaurants* in Chilliwack, BC, is looking for a permanent full-time *Restaurant Manager* to start immediately.
*ROLE*
The Restaurant Manager is responsible for all aspects of restaurant operations including the quality and consistency of the customer experience, adherence to A&W standards, Provincial WCB, Employment and Health Regulations, the development of a motivated and productive team of employees, and ultimately, the growth and profitability of the business. The Manger will be scheduled in positions, working _?hands-on?_ alongside the team members.
*RESPONSIBILITIES*
_*Operations*_
* Balance key goals ? high quality, speed of service and cost control through effective management of the operating system. * Responsible for weekly P&L statement of cost of goods, labour costs and direct expenses. * Maintains A&W standards and conducts Performance reports regularly; recognizes areas for improvement and acts where improvement is needed. * Schedules staff, including self, to operational positions and shift roles. * Makes sure all equipment and facilities are in good condition, and plans for maintenance and repairs. * Working knowledge of climate goals, ensuring they are practiced daily.
_*Human Resources*_
* Recruits and hires hourly staff (Makes hiring decisions for supervisory and assistant manager positions in conjunction with the Area Manager and HR). * Trains, develops, confronts poor performance and terminates staff. * Leads meetings. * Ensures staff safety and a healthy, motivating work environment applying Daily Climate. * Documents critical incidents and reports them to key individuals. * Ensures monthly Health and Safety meetings walk through are completed and takes corrective action. * Has knowledge of HR policies and makes sure they are enforced.
_*Financial*_
* Completes daily, weekly, and period accounting administration. * Manages inventory control, ordering, cost control and weekly inventory counts. * Applies cash and food cost management principles. * Ensures restaurant profitability by managing costs to set thresholds and goals for profitability.
_*Customers*_
* Ensures that cleanliness standards and safe food handling practices are met. * Ensures high level of service to guests through efficient preparation, stocking, and staff positioning, including self. * Responsible for all local store marketing. * Manages accidents or complaints, implementing service recovery program. * Ensures teams appearance is to standard.
*QUALIFICATIONS*
* Strong interpersonal skills and proven leadership with supervisory experience * Expertise in all restaurant positions * Knowledge of restaurant Operating Systems * Complete knowledge of Operating Standards * High interest in developing others * Ability to do accounting and manage administrative aspects of the operation
*PREFERED SKILLS*
* Acceptable oral and written business communication skills * Competency in Windows 10 and Microsoft Office applications, including Word, Excel, and Outlook * Ability to give presentations * Ability to build and maintain positive relationships with colleagues and suppliers
*ADDITIONAL NOTES*
_*Physical Demands*_
* Standing and walking for extended periods * Some heavy lifting
*HOW TO APPLY*
Please ensure that you are providing a current resume with pertinent work experience.
Education:
* Secondary School (preferred)
Work Location: In person
*Experience*
* Proven experience in restaurant management or hospitality leadership roles * Strong background in food industry operations including food preparation, cooking, and food safety practices * Familiarity with POS systems such as Micros POS or similar platforms * Supervising experience with team management skills including interviewing and training staff * Knowledge of restaurant operations, customer service excellence, and food handling procedures * Experience working in hotel or barista environments is a plus * Demonstrated leadership abilities with a focus