About this role
Job Title: International Imports & Exports Supervisor Location: Barrie, Ontario Shift Time: 8:00am to 4:30pm (In-Office) Terms: Permanent Full-Time Salary: Competitive, based on experience Reports To: Operations Manager Open Vacancy: Yes Salary Range: $70,000.00 to $85,000.00
About Us: North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world.
We seek out driven, talented individuals to join our team to meet and exceed our clients? needs. We offer a rewarding career and brand that our employees are proud to represent.
Job Purpose: To oversee the Imports & Exports departments and coordinate international imports through air, ocean, and rail.
Duties & Responsibilities:
• Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals and organizational success • Live our company core values and support a well-organized, respectful, and service-focused work environment • Supervise import & export department staff workload and assist them with all aspects of their duties • Quote international agents and commercial clients • Arrange new freight for commercial clients • Monitor, organize & manage incoming emails to department mailbox • Track import & export shipments and arrange the necessary customs clearance & deliveries • Process charges for shipments and review any billing/charge discrepancies • Correspond with international agents and update them on their shipments and any questions regarding import to Canada • Provide direction with routing of shipments and assist team members with their routing • Provide support and communication with problem shipments • Ensure timely billing of all files • Assist other operations departments as needed • Coach, mentor, lead and develop team members to support personal growth and development I.E; fully cross train team members • Help resolve employee concerns, disputes and handle escalations with the support of the manager • Be an advocate for company initiatives • Participate in the development and implementation of KPI goals, objectives, policies, and priorities of the import & export departments as per management direction • Evaluate employee performance and provide constructive feedback • Enforce company policies & procedures • Participate and complete employee appraisals • Participate in onboarding new employees as needed • External coaching opportunities and ongoing support from management will be available to support personal and professional growth Mindset & Personality:
• Problem Solving: Strives to understand contributing factors and works to resolve complex situations • Team Oriented: A focus on working as a team to help achieve common company goals • Customer Service Oriented: Client focused and providing exceptional experience for our customers • Responsive: Committed to a high level of responsiveness both inside ou