About this role
Role:
• Ensure all Zendesk tickets are handled in a timely manner. • Responsible for supporting customers world-wide by phone, email, team viewer and on site. • Document, maintain and follow-up on all customer inquiries, through the Tracking System database • Assist in the debugging, fault finding and root cause analysis of prototype and standard machines - to include system level testing and PLC programs, in-house and at the customer's site. • Create training materials and train customers in the use of company products. • Installation and commissioning of new equipment • Calibration and verification of testers • Onsite maintenance/repair of testers • Responsible to assist Project Managers on open issues on equipment, in-house and customer site, for F.A.T. (Factory Acceptance Tests) and closing issues for S.A.T. (Site Acceptance Tests) • Validation and verification of application performance, on new and existing D&V Products, as required • Responsible to process, monitor and follow-up on completion of RMAs, as assigned. • Other duties as assigned by management. Education and Experience
• Sc. in Electrical/Mechanical Engineering • Excellent written and oral communication skills • 5+ years in a technical support role. • Outstanding troubleshooting and diagnostic capabilities of electronic, electromechanical, and electrical systems. • Excellent customer service skills and relationship building • Excellent problem solving and analytical skills. • Advanced knowledge of electronic circuit applications • Advanced knowledge of computers and programming • Demonstrated ability to work in a collaborative team environment with engineers, programmers, and sales professionals. • Familiarization with automotive electromechanical systems and electronics would be an asset. • Must be willing and able to travel (drive and fly) to the USA and Overseas. • Must have a valid passport and driver's License. D & V Electronics Ltd. values their employees. We encourage life-long learning and foster employee personal growth. If you're someone who enjoys working in a creative and innovative work environment, and would like to join our team, please submit your resume and covering letter to: <