About this role
THE OPPORTUNITY TCU Place is looking for a permanent, full-time Event Coordinator to join our team. Under the direction of the Events Manager, this position provides responsible and professional customer service support in the events department. Working directly with clients and promoters to fully understand all event elements to ensure accurate and memorable delivery, this position is perfect for a dedicated and enthusiastic individual who is adaptable and outgoing. As an events venue, our Event Coordinators are essential to the success of our business. Key Responsibilities:
• Ensures clients' needs for events are met or exceeded including setup, audiovisual, food and beverage, contracted services, and labour requirements. Attendance at the events, where required. • Ensures all event requirements are communicated to staff primarily through the event booking system. • Responsible for coordinating events and maximizing their related revenues and profits. • Ensures information relating to each event is properly maintained in the event file and prepares the final invoice with this information. • Receives and responds to a variety of enquiries concerning the type and availability of services and facilities, and provides information, including service costs and estimates and rental rates from schedules. • Organizes and attends technical meetings to communicate event requirements to facility staff and outside contractors (e.g. catering), and to check for completion of all tasks and arrangements. • Ensures appropriate staffing levels for events. • Shows the facility to clients. • Makes informed decisions on extending credit to clients and collection of past due accounts. Qualifications:
• Graduation from a recognized, two-year, post-secondary hotel and restaurant administration program. • Two years' customer-oriented hospitality industry experience in a convention hotel, conference or convention centre or significant opera