About this role
*ACE Car Spa ? General Manager*
ACE Car Spa is seeking an experienced, high-energy, and business-minded *General Manager (GM)* to oversee our premium operations in Toronto across two luxury sites: *The Shangri-La Hotel (Downtown)* and *2Fifteen Luxury Rentals (Forest Hill)*.
As the GM, you will have full operational and financial accountability for both locations, leading a team of approximately 10 employees. You will balance hands-on team leadership and luxury client relations with back-end business management, driving profitability and maintaining our elite service standards. Modeled after our successful West Coast operations, this role offers a competitive base salary with an aggressive commission structure designed for an ambitious leader to reach a six-figure income.
*Key ResponsibilitiesOperations & Team Leadership*
* *Multi-Site Management:* Oversee daily operations, quality control, and brand standards at both the Shangri-La Hotel and 2Fifteen Luxury Rentals locations. * *Staff Scheduling & Management:* Recruit, train, motivate, and manage a high-performing team of approximately 10 employees, ensuring optimal staffing levels across both sites. * *Logistics & Safety:* Safely drive and maneuver high-end, exotic, and luxury client vehicles between client sites and detailing locations. Maintain strict safety protocols.
*Financial Management & Administration*
* *P&L Responsibility:* Monitor and manage profit and loss (P&L) statements, optimizing spending and strictly controlling operational costs. * *Labor & Sales Tracking:* Analyze labor-vs-sales metrics daily to ensure maximum efficiency and profitability. * *Payroll & Compensation:* Accurately calculate staff commissions, oversee tip payouts, and handle daily cash management/reconciliation. * *Reporting:* Meet daily with the ownership team to provide progress reports, financial updates, and operational insights.
*Client Relations & Front-of-House*
* *Client Concierge:* Answer incoming calls via our VOIP system, manage bookings accurately within the Squareup system, and resolve client inquiries with utmost professionalism. * *Relationship Building:* Greet premium clientele, handle high-net-worth accounts, build immediate rapport, and maintain ACE Car Spa's luxury reputation. * *Active Outreach:* Proactively reach out to past and dormant clients to introduce yourself as the new GM, re-establishing relationships and driving repeat business.
*Sales & Business Development*
* *Revenue Growth:* Drive the team to hit sales targets for premium detail packages, monthly subscription memberships, and specialized upgrades (tint, ceramic coating, PPF, rim repair). * *Contract Acquisition:* Actively seek out, negotiate, and secure new corporate contracts and fleet clients to expand the Toronto footprint.
*Qualifications & Requirements*
* *Experience:* Minimum 2?3 years of management experience in a premium hospitality, automotive, or luxury service environment. Proven experience managing a team of 10+ employees across multiple locations is highly preferred. * *Licensing:* Must possess a valid *Ontario G Driver?s Licence* with a *clean driver's abstract* (handling high-value exotic vehicles is a core requirement). * *Financial Literacy:* Strong understanding of business financials, including P&L management, labor cost optimization, and commission structures. * *Technical Aptitude:* Proficiency with VOIP phone systems, Squareup POS/booking software, and basic financial reporting tools. * *Communication & Presence:* Exceptional verbal and written communication skills. High energy, sharp professional presentation, and the ability to command respect from both staff and elite corporate clients.
*Compensation & Benefits*
* *Base Salary:* $50,000 per annum. * *Commission & Bonuses:* Strong performance-based commission structure with a realistic *six-figure earning potential ($100k+)* based on site revenue, membership growth, and contract acquisition. * Complimentary meals provide