About this role
Victoria Police DepartmentTechnology Training SpecialistInformation Technology Solutions (2550) - Victoria, British ColumbiaPOSITION: Technology Training SpecialistDEPARTMENT / DIVISION / SECTION: Police / Information Technology Solutions / Information Risk ManagementCompetition Number: P21-26Date of Issue: July 2/2026Closing Date: July 23/2026Pay Group: $48.05/hour (CUPE Pay Grade 14)Number of Positions: 1Duration: Regular Full-TimeWork Schedule: Monday through Friday, 35 hours per weekTo Apply: All submissions shall be sent electronically by 4:30pm on the above closing date and should include all qualifications and experience relevant to the position. POSITION FUNCTION:The Technology Training Specialist is responsible for delivering comprehensive training programs on various technologies used by the Victoria Police Department to expand our current capabilities and ensure consistency and quality. The role provides expert services as a centralized training resource, assisting in the development and deployment of learning content across the organization, largely focusing on line-of-business applications, but also other provincial-wide systems and internal processes. They will develop training plans and for multiple technology projects, including major upgrades and new applications. The successful candidate will be a skilled communicator with a passion for technology and the ability to effectively educate officers and civilian staff of all technical skill levels. This role requires a strong understanding of adult learning principles and the unique operational demands of a modern police service.KEY DUTIES:Knowledge of how to work with subject matter experts to research and obtain information on existing training content (business analysis, needs assessments, gap analysis), and to work with business units to determine their learning and development needsAbility to build personal technical expertise on the systems used by VicPD and the ability to acquire new knowledge and process understanding.Experience to be an expert resource in the evaluation, planning, and development of training needsDevelop and deliver training programs utilizing multiple media and formats including Learning Management System (LMS) content, video, written training documentation and in-person, classroom training.Create the overall technology training program for VicPD, to include all major projects, as they occur. Act as the Technology Training lead, attending all project meetings, planning for training, developing training plans and delivering (or planning the delivery of) training.Create Change Management strategies, working with the IT Manager, to ensure employee engagement in new and existing applications.Act as the subject matter expert and maintain the Learning Management Systems (LMS) used by VicPD.Training Development and Delivery: Develop and maintain training materials (guides, manuals, presentations, videos, simulations) for a variety of technology platforms. Deliver instructor-led training sessions, webinars, and on-demand learning modules to officers, civilian staff, and potentially external partners. Adapt training content to meet the needs of diverse learners and skill levels. Conduct needs assessments to identify technology training gaps and recommend solutions. Evaluate training effectiveness through feedback, testing, and performance analysis, and make necessary adjustments to programs.Technical Support and Troubleshooting (Training Related): Provide first-level support to trainees experiencing technical difficulties during training. Escalate complex technical issues to the appropriate IT support teams. Stay current on the latest technology updates, software releases, and system enhancements.System Knowledge and Expertise: Maintain a thorough understanding of all technologies supported by the department, including functionality, security protocols, and best practices. Act as a subject matter expert (SME) for assigned technology p