About this role
_*Make a Difference Every Day*_
South Ottawa Medical Centre is a busy, modern family medicine clinic dedicated to providing exceptional patient care in a welcoming and professional environment.
We are seeking an experienced, dependable, and compassionate *Medical Office Assistant (MOA)* to join our growing team. The ideal candidate is someone who takes pride in their work, enjoys helping patients, thrives in a fast-paced healthcare setting, and understands the important role administrative staff play in delivering excellent care.
If you are organized, proactive, detail-oriented, and looking for a workplace where teamwork, respect, and continuous improvement are valued, we would love to hear from you.
_*Why Join South Ottawa Medical Centre?*_
At South Ottawa Medical Centre, we believe that excellent patient care starts with an excellent team. Every member of our clinic plays an important role in creating a positive patient experience and supporting efficient clinic operations.
We are committed to providing a respectful, supportive, and professional workplace where employees are valued, encouraged to grow, and empowered to contribute.
_*What We Offer:*_
* Health Spending Account * Paid vacation * Opportunities for ongoing learning and professional development * Modern, technology-driven clinic environment * Supportive physicians, nurses, and administrative team * Stable full-time employment * A workplace culture built on teamwork, accountability, respect, and continuous improvement.
_*Our Culture*_
We are looking for someone who shares our commitment to excellence and understands that every interaction matters.
At South Ottawa Medical Centre, we value:
* Exceptional patient care * Professionalism and confidentiality * Reliability and accountability * Kindness and respect toward patients and coworkers * Teamwork and collaboration * Initiative and problem-solving * Adaptability in a busy clinical environment * Continuous learning and improvement
The successful candidate will be someone who takes ownership of their responsibilities, supports their coworkers, and contributes positively to the overall success of the clinic.
_*About the Role*_
As a Medical Office Assistant, you will be one of the first points of contact for our patients and an essential part of our daily clinic operations.
You will provide administrative and basic clinical support to physicians and healthcare providers while ensuring patients receive a welcoming, professional, and efficient experience.
This role requires excellent communication skills, strong attention to detail, the ability to manage competing priorities, and the ability to remain calm and professional in a busy medical environment.
_*Key Responsibilities*_
* Welcome patients with professionalism, warmth, and excellent customer service * Answer and manage incoming telephone calls efficiently and professionally * Schedule, confirm, and coordinate patient appointments * Register patients and verify health card information * Maintain accurate electronic medical records (EMR) * Process referrals, requisitions, forms, and incoming correspondence * Support physicians and nursing staff with administrative duties * Perform basic clinical tasks, including: * Measuring blood pressure, height, weight, and temperature * Documenting clinical information accurately in the EMR * Process uninsured service payments and assist with billing inquiries * Maintain strict patient confidentiality in accordance with PHIPA requirements * Maintain an organized, clean, and efficient clinic environment * Assist team members and contribute to smooth daily clinic operations
_*Minimum Applicant Requirements*_
To ensure applicants have the qualifications required to succeed in this role, only candidates who meet the following minimum requirements will be considered:
* Legally authorized to work in Canada *(sponsorship or immigration assistance is NOT available)* * Completion of a recognized Medical Office Admin