About this role
RETAIL STORE MANAGER - DOWNTOWN
Job Description
ABOUT US
* At DUER we turn fashion into technical apparel for an active lifestyle, because we believe you should be able to do everything you do in a day without having to change your clothes. Inspired by the modern, active individual, we?ve created a clothing line for men and women that maximizes performance without sacrificing style. From denim that you can cycle in, to pants that eliminate sweat, DUER enables you to do everything you do in a day ? in style. * We?re expanding our retail doors, and are looking for an entrepreneurial Store Manager to bring creativity and leadership to our Calgary - Downtown Mission location! Having a passion for customer service is a must, along with embodying our DUER values of authenticity and adventure. * Reporting to the Area Manager - Canada (AB, MB), the successful candidate will have the opportunity to own and strategize all aspects of store operations, sales, and team development - along with growing our DUER community in the regional market.
WHAT WE?RE LOOKING FOR
* Entrepreneurial mindset ? looking to do things differently and help build the brand * Natural leader with the ability to develop and inspire a team * Drive to grow the DUER community and expand our reach, one pant at a time * Results driven leader * Customer Centric * Operational excellence * Highly professional and organized self-starter * Excellent interpersonal and communication skills * Fun and upbeat personality * Embody what it means to be a DUER * Lives the DUER Core Values of Courage, Health + Wellness, Continuous Development, Simplicity and Customer Centricity
CORE RESPONSIBILITIES
STORE OPERATIONS
* Strategize, lead, and execute all day to day operations at the DUER Store * Develop, implement, and maintain in-store merchandising plans to the highest standard * Oversee all inventory management processes (product replenishment, back stock maintenance, shipping/receiving, inventory counts, exit strategies) * Strategize and collaborate with Retail HQ to update and implement retail policies and procedures * Manage and optimize all store budget and profitability goals * Prepare and analyze all reports * Own the Omni-Channel experience in-store; Ecomm Order Management, Ship to Home, where applicable
DRIVING SALES
* Create and develop monthly, quarterly, and annual strategic plans to drive results * Manage and achieve in-store KPI?s * Lead by example on the sales floor while coaching and developing all team in the moment
CUSTOMER EXPERIENCE
* You train and develop a team to ensure that we are giving a world-class customer experience on the sales floor, 100% the time through authentic connection and product knowledge. * You are an internal product knowledge expert and truly live and breathe the DUER brand
COMMUNITY
* Community Connector- someone who naturally builds relationships, connecting with other brands and has a knack for executing buzzworthy events that drive excitement and awareness. You know who we need to connect with and where we should be. * You and the team plan, execute, and grow the DUER community through store events and partnerships that elevate the community * You are a brand ambassador in the local community, you are the face of the brand
PEOPLE
* You will hire, train, and develop a high performing team that provides world-class experiences through authentic interactions and product * You will own all People Ops functions (HR); Recruiting, Hiring, On-boarding, Team Development, Scheduling, Payroll, and Performance Management * You are a coach first! Your job isn?t to do it all. You believe in teamwork and collaboration. You coach to inspire your team and unleash their potential
NON-NEGOTIABLES
* 5+ years experience leading teams * 2 years in a Store Manager role * Community Connector * People Centric Leader * Entreprenurial Leader, you love a good challenge * Solutions focused * Growth mindset * Passion and track record for developing pe