About this role
*Purpose of Job*
*Imagine Health Medical Clinics (Subsidiary company of Datametrex AI Ltd) is a multi-disciplinary healthcare organization that is committed to providing exceptional care to our patients. As such we are looking for an experienced Medical Office assistant with 4+ years of experience, that is bilingual in Ukrainian, Russian and fluent in English to join our team. The Medical Office Assistant is responsible for performing all secretarial and administrative duties in the clinic. In addition, he/she is to provide excellent customer service when dealing with patients.*
*Reporting Relationships*
*The Medical Office Assistant has a primary responsibility to Imagine Health Medical Clinics and reports to the clinic team lead.*
*Supervisory Relationships*
*The Clinic MOA assists the physicians and PCN staff with overseeing the needs of the physicians/specialists and ensure room flow runs at an optimal turn over. He/she acts as a resource-point for all medical clinic personnel by; guiding, supervising and suggesting options on established clinic policies and procedures.*
*Major Activities*
*The key responsibility of this role includes but are not limited to the following and will be based on the needs of the clinic.*
Book appointments in the schedule for physicians and Allied Health professionals
Receive and process payments from patients for services and products
Maintain accurate patient records, verify demographics are up to date.
Complete data entry in a timely and accurate manner
Schedule consultations according to the clinic schedule
Prepare and enter patient registration forms for new patients
Confirm information of patients
Inform manager when office supplies are needed
Follow up on outstanding payments that a patient may owe
Complete daily cash and POS balances/reconciliation
Greet patients in a timely and welcoming manner
Check patients in as they arrive, into the EMR
Respond to enquiries or respond appropriately as required
Follow up to phone patients that no show and do up bills to mail for the no-show appointments
Complete confirmation calls to patients to remind them of appointments
Prepare patient receipts as required
Respond to tasks in a timely manner
Import documents
Preform training duties as required
Assist the other clinic staff with daily operations as required and assigned by management or higher
Project a positive image at all times being the first point of contact for the patient
Maintain the clinic cleanliness and clean as needed
Attend staff meetings
Assist in other areas of the clinic as needed
*Qualifications & Expertise*
· Medical Office Administration education or equivalent work related experience preferably with a minimum 1 year of experience
· Previous medical office experience required.
-Able to speak Ukrainian/Russian
· Certification for Reprocessing medical equipment
· Must have an understanding of ethics of confidentiality.
· Strong computer skills, typing and experience with electronic medical records required
· Demonstrated ability to work in a team environment
· Collaborate as an active participant with others in assisting with the delivery of care to patients
· Previous experience working with EMR system a definite asset
*Personal Attributes*
· Customer service oriented
· Pleasant and professional manner, in person or over the phone
· Clear and concise communication skills; both verbal and written
· Able to work autonomously and prioritize workload
· Courteous, honest and professional at all times
· Able to communicate and relate well with physicians and other clinical staff
· Able to provide innovative input into the development of the office and its processes
· Efficient, organized and accurate
· Able to work in a team environment and recognize the value of collaboration
· Able to act responsibly and accountably
· Willing to be flexible, creative and juggle competing priorities in a busy multi-disciplinary environment
· Able t