About this role
*What will it be like to work for this Hilton Worldwide Brand?*
One of the most recognized names in the industry, Hilton Fallsview offers travelers a world of authentic experiences. Hilton remains an innovative forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected. If you understand the importance of upholding a brand reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.
*What will I be doing?*
The *Security Guard* is to provide and maintain security to the hotel and Guests. The *Security Guard* will spend the majority of their time patrolling the grounds and premises of the hotel and monitoring the hotel via security cameras. While on patrol, they will keep a log of unusual or problematic occurrences, and they often act as a liaison between the Police and the Hotel. This Team Member will ensure all Guests encountered feel cared for, valued and respected. The essential duties of a *Security Guard* include but are not limited to:
* Responding to all guest and hotel requests and emergency situations in a timely and professional manner * Interacting with all guests and team members in a congenial and sincere manner, and conduct all duties professionally and confidentially * Continuously patrolling and inspecting assigned areas as scheduled, and promptly report all irregularities, hazardous conditions, and suspicious occurrences * Enforcing, while on duty, all company polices * Maintaining orderly and safe conduct of all guests and team members while on duty * Preventing unauthorized removal of guest or hotel property from the guest rooms, common areas, operations and/or premises * Ensuring daily lock up and safety procedures, as specified, in all designated areas * Assisting in, as directed, the investigation of incidences of suspected theft or misconduct * Administering First Aid & CPR to guests and team members as needed, following all safety precautions * Properly investigating and documenting, as specified, all guest and team member incidents relating to illness, injury, theft and or damage of property * Becoming completely familiar with the company's Contingency Plan for responding to all specified emergencies
*What are we looking for?*
A *Security Guard *serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. We look for demonstration of these values:
*H* Hospitality - We're passionate about delivering exceptional guest experiences
*I* Integrity - We do the right thing, all the time
*L* Leadership - We're leaders in our industry and in our communities
*T *Teamwork - We're team players in everything we do
*O* Ownership - We're the owners of our actions and decisions
*N* Now - We operate with a sense of urgency and discipline
*Education*
* Diploma in Police Foundations, Immigration and Customs, or Law and Security is an asset
*Requirements*
* Valid PSISA Security License * First Aid and CPR Level C Certificate * Smart Serve Certification * Must be able to complete a Criminal Background Check to the hotel?s satisfaction.
*Experience*
* Previous experience in a Security Guard position required * Security Guard experience in a Hotel setting is an asset * Must be able to walk and stand for eight hours if required * Strength, stamina, and physical fitness for time-sensitive emergency responses
*Skills*
* Solid security-based experience and/or law and security education and training is necessary to perform in this position * The ability to prepare professional reports and documents * Strong and comprehensive writing ability * Superb interpersonal skills * Ability to accurately communicate in English; verbal and written * Ability to analyze and problem solve * Must be able to maintain the highest levels