About this role
*HVAC INSIDE SALES & WAREHOUSE ASSOCIATE*
*ABOUT AIRTEK ONTARIO*
Airtek Ontario is a leading wholesaler specializing in high-quality HVAC equipment and home energy efficiency solutions. Serving contractors, dealers, builders, and service companies throughout Ontario, we are committed to providing exceptional products, outstanding customer service, and reliable technical support.
As our business continues to grow, we are seeking a reliable, motivated, customer-focused, and safety-conscious *HVAC Inside Sales & Warehouse Associate* to join our team in Richmond Hill, Ontario.
*THE OPPORTUNITY*
As our HVAC Inside Sales & Warehouse Associate, you will play an integral role in supporting our customers and daily operations. You will provide professional inside sales support by preparing quotations, processing customer orders, recommending products, and assisting contractors and dealers with their HVAC equipment and parts requirements. In addition, you will help maintain efficient warehouse operations by receiving shipments, organizing inventory, and preparing customer orders.
This position combines technical inside sales with warehouse responsibilities and requires someone who enjoys working with customers while also contributing to an organized, efficient warehouse environment.
The ideal candidate is someone who:
* Has a positive, professional, and customer-focused attitude. * Enjoys building long-term relationships with customers. * Possesses strong communication and problem-solving skills. * Is organized, detail-oriented, and capable of managing multiple priorities. * Works well independently while also contributing to a team environment. * Is dependable, adaptable, and comfortable working in both an office and warehouse setting. * Has previous HVAC wholesale or mechanical distribution experience and enjoys helping customers find the right solutions.
If you are looking for a rewarding career with a growing Canadian company and have a passion for customer service, HVAC products, and operational excellence, we encourage you to submit your resume along with a brief cover letter outlining why you would be an excellent addition to our team.
*RESPONSIBILITIES*
Your responsibilities include:
* Respond promptly and professionally to telephone, email, online, and walk-in inquiries from contractors, dealers, builders, and service companies throughout Ontario. * Prepare accurate quotations for HVAC equipment, replacement parts, accessories, and related products. * Process customer orders accurately and efficiently while ensuring product availability and timely delivery. * Build and maintain strong relationships with existing customers by providing exceptional customer service and product support. * Follow up on quotations, customer inquiries, inactive accounts, and sales opportunities to generate additional business. * Assist customers in selecting appropriate HVAC products, accessories, and replacement parts based on their requirements. * Recommend suitable alternatives when requested products are unavailable or discontinued. * Coordinate with purchasing, warehouse personnel, and outside sales representatives to ensure efficient order fulfillment. * Maintain accurate customer information, quotations, sales activities, and communications within the CRM and order management systems. * Stay current on HVAC equipment, manufacturer specifications, product updates, promotions, pricing, and warranty information. * Assist walk-in customers and contractors at the sales counter in a professional and courteous manner. * Receive, inspect, verify, and record incoming shipments for accuracy and quality. * Pick, pack, stage, and prepare customer orders for pickup or delivery. * Organize, maintain, and replenish warehouse inventory to ensure a clean, safe, and efficient work environment. * Assist with loading and unloading deliveries while following safe material handling procedures. * Perform regular inventory counts and promptly report discre