About this role
Come work with us!We are not your average law firm.At Stewart McKelvey, we think: forward in a typically traditional field to outperform the expectations of our clients - and our employees. Our team members are the force that drives our business toward a modern, diverse and innovative future.Our goal is to continue to invest in people who contribute their diverse perspectives, ideas and experiences. At Stewart McKelvey, your whole unique self will belong.In return, we offer a culture that supports flexible work arrangements, mental and physical wellness, and a competitive compensation & benefits package.A few things in particular that we offer to our team include:Flexible work arrangements for many positions, including work from home optionsA generous paid time-off package including vacation time, sick time and "flex days" Group Retirement Plan with employer contribution matchingA top rate flexible health and dental planAn annual wellness allowance, for a broad range of eligible expenses, such as fitness memberships and fees, fitness equipment, general health & wellness support, personal development courses, and home office expensesA "Dress for your Day" policy Assistance for continuing educationSocial events and staff retreatsA positive and fun work environment where we value inclusion and mutual respectSalary range: $55,000.00 to $73,000.00**A number of factors are considered when determining a starting salary for our new team members, including length and depth of relevant work experience, skillset, and education & training. Our salary ranges are reviewed on an annual basisIf this sounds like a work environment you'd thrive in, we may have just the right opportunity for you!We are currently seeking a Desktop Support Technician to join our IT team based in the Firm's Fredericton office.Type of Position: Full-Time, PermanentClose Date: July 19, 2026The Opportunity:The Firm's Desktop Support Technician is responsible for delivering technical support to members at all levels of the organization while ensuring exceptional client service. Reporting to the Manager, IT Client Services, this role provides support for a broad range of systems and applications, including Microsoft Windows, Microsoft Office, NetDocuments, Citrix, mobile devices, and other firm-specific software. The successful candidate will respond to helpdesk requests, troubleshoot and resolve technical issues, install and maintain hardware and software, support desktop and mobile device deployments, and ensure timely resolution or escalation of issues while maintaining clear and professional communication with clients.Additionally, the Desktop Support Technician will support desktops, laptops, virtual machines, printers, telephones, mobile devices, and related peripherals across the Firm's networked environment. Responsibilities include analyzing and resolving complex technical issues, performing hardware upgrades, maintaining IT asset inventories, managing equipment deployments and office moves, and contributing to documentation and knowledge-sharing initiatives. The role also involves working with security technologies, including mobile device management, multifactor authentication, and encryption solutions, while collaborating with colleagues, vendors, and third-party service providers to ensure the reliable operation of the Firm's desktop environment. Participation in an on-call rotation and occasional after-hours support is required. This role will also be required to travel once a week to our Moncton office for in person support.The ideal candidate will possess a university degree, college diploma, or equivalent experience in Information Technology, along with strong technical knowledge of Windows operating systems, Microsoft applications, desktop hardware, mobile devices, and IT security practices. Experience supporting users in a fast-paced, multi-office environment, combined with excellent troubleshooting, communication, organization, and clie