About this role
At INNHotels, our mission to share our Canadian experience of tourism, culture, and history with our guests begins first and foremost with our employees/team/staff that deliver this exceptional, quality experience. We wouldn?t be a leader in hospitality, sustainable tourism, or community development without the wonderful people that work with us to grow our company vision.
*Position Overview:*
At INNhotels, the Restaurant Manager manages all front of house food and beverage operations, ensuring an excellent guest experience.
*Key Responsibilities:*
Managing and leading your team at this property you will be empowered to embrace the following duties, as well as other duties communicated by the General Manager:
Day-to-day operations:
* Lead and guide the Food & Beverage service team to drive results. * Monitor operations to ensure full compliance to hotel operating controls, SOP?s, policies, procedures, and service standards, identifying areas for improvement. * Comply with all Health & Safety regulations, being a champion for a safe work environment. * Ensure all decisions are made in the best interest of the hotel/resort and management. * Physically tour and review all areas of the food & beverage operations on a daily basis. * Lead by example, fostering our corporate culture.
Handling financial responsibilities:
* Managing budgets, schedules, and controlling expenditure, ensuring food cost and labour targets are met. * Tracking revenues, setting sales targets, and optimizing profits. * Analyzing sales figures, reports and the different market segments and channels to define the best-suited pricing and distribution strategies. * Developing improvement actions, carry out costs savings.
Leading a successful team:
* Foster a positive and collaborative work environment, promoting teamwork and effective communication among departments. * Provide coaching, training, and guidance to team. * Oversee the recruitment, selection, and onboarding process for the service roles. * Regular briefings and meetings with team. * Monitoring and motivating staff with constructive communication in a positive work environment and a shared vision of targets and career progression. * Investing effort in employee engagement and retention in collaboration with HR. * Be a role model to all staff, one that they want to emulate.
Providing great guest experiences:
* Ensure guest satisfaction is a top priority, with all staff consistently delivering exceptional service. * Being attentive to guests? needs and wishes, taking opportunities to optimize the guest experience. * Addressing complaints with a personal touch to restore customer satisfaction. * Keeping a watchful eye on both competitors and technological trends and innovations in food and beverage with a view to leveraging any insights to build customer relations.
Handling reputation management:
* Working with the Marketing team to manage the hotel?s food and beverage online presence and generating an online buzz through special offers and promotions. * Foster and develop relationships within the community. * Ensuring all customer enquiries are dealt with in a timely manner and customer-oriented responses are issued for all negative reviews. * Pursuing strategic branding endeavors.
And, other duties as appropriately assigned.
*Qualifications:*
* Proven experience in hotel food and beverage operations management. * A passion for food and beverage operations, being current with trends and best practices. * Excellent leadership, communication, and interpersonal skills. * Exceptional problem-solving and decision-making abilities. * Ability to work under pressure and prioritize tasks effectively. * Familiarity with hotel management software and systems and Microsoft Office. * Understanding of financial management principles, scheduling, and budgeting. * Commitment to delivering outstanding guest service and maintaining high standards. * Knowledge of employment standards, occupational health