About this role
The room attendant is responsible for upholding the company?s cleanliness standards of all guest rooms and common areas located in the hotel.
Cleaning Responsibilities
* Change and replace all bed linens and towels. * Sanitize and clean all restrooms. * Dust/wipe down all room surfaces including but not limited to windows, pictures, mirrors, electronics, appliances, and furniture. * Vacuum/mop all floors. * Restock all room amenities. * Assure all rooms are set up to company standards. * Cleans and maintains personal workstation by properly stocking it with sheets, towels, amenities, etc.
Guest Service
* Offers guests assistance whenever possible. * Responsible for resolving escalated customer relations issues. * Answers inquiries pertaining to hotel policies and services. * Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel?s services and accommodations. * Responsible for positively representing and promoting the property. * Ensures systems and procedures are in place and followed for guest safety and security.
Other Duties as Assigned
* Completes daily housekeeping report. * Informs the Executive Housekeeper or Front Desk staff when rooms are ready for new customers. * Reports any maintenance, security, or safety issues to the appropriate staff.
Skills, Educational Background and Experience
* High School Diploma, GED, or equivalent years of relevant work experience required. * Previous housekeeping experience highly preferred. * Ability to efficiently work under time constraints. * Superior customer service skills. * Ability to work with cleaning chemicals. * Must be able to lift, push, and pull 25-50 pounds frequently. * Able to work a flexible schedule.
Job Types: Part-time, Permanent, Seasonal
Pay: From $17.60 per hour
Benefits: * Dental care * Extended health care * Vision care
Ability to commute/relocate: * Trenton, ON: reliably commute or plan to relocate before starting work (preferred)
Experience: * Cleaning: 1 year (preferred) * Hotel Housekeeping: 1 year (preferred)
Work Location: In person