About this role
The OpportunityCompany, Department: Nova Scotia Power, ED Permit Center Location: Lakeside/Halifax, Nova ScotiaType of Employment: Full-Time, PermanentClosing Date: July 20, 2026Number of Positions: 2At Nova Scotia Power, we are committed to delivering safe, reliable, and efficient electrical service to communities across the province. We are currently hiring for two Permit Associate positions within our ED Permit Centre team. As a Permit Associate, you will play a key role in supporting the electrical permitting and inspection process, helping to ensure electrical work is completed safely, efficiently, and in compliance with regulatory requirements.As a primary point of contact for Nova Scotia's electrical contractor network, you will collaborate with both internal and external stakeholders to process permits, coordinate inspections, maintain accurate records, and provide exceptional customer service. This position is ideal for a highly organized, detail-oriented professional who thrives in a fast-paced environment where accuracy, critical thinking, and strong customer relationships are essential to success.You may be required to work additional hours as business needs dictate, including supporting emergency and storm-response operations within a 24-hour, 7-day-per-week environment. Key elements of this role include:As a Permit Associate, you will:Process and manage electrical permit applications from contractors and customers.Navigate systems and applications related to permitting and inspections.Create, modify, cancel, renew, and refund permits, including managing expired and outstanding permits.Maintain accurate contractor, customer, and permit records in internal systems.Coordinate and schedule electrical inspections and communicate associated fees and requirements.Respond to contractor and customer inquiries by phone, delivering professional and timely support.Generate, maintain, and distribute operational reports.Support the coordination of emergency electrical work and troubleshooting requests.Prioritize multiple tasks while maintaining a high level of accuracy and service excellence.Ensure compliance with Nova Scotia Power policies, procedures, and Occupational Health and Safety standards. These skills will make you successful:We are seeking an organized and customer-focused professional who takes pride in delivering accurate, high-quality work and building positive relationships with stakeholders. Comprehensive on-the-job training will be provided to help successful candidates build the knowledge and skills needed to succeed in the role. To thrive in this role, you recognize yourself in most of the following competencies and skills listed below:Minimum Grade 12 education; post-secondary education is considered an asset.2-3 years of customer service and/or administrative experience.Strong proficiency with Microsoft Office applications, particularly Excel and Word.Demonstrated ability to manage multiple priorities and meet deadlines in a high-volume environment.Strong critical thinking and problem-solving skills, with the ability to assess information and make informed decisions.Exceptional attention to detail and a commitment to accuracy.Excellent verbal communication, interpersonal, and customer service skills.Experience with CIS and/or Maximo software is considered a strong asset.Experience with wiring permits, electrical inspections, utility operations, or related processes is considered an asset.Bilingualism (English/French) is considered an asset.We understand that experience comes in many forms, and we're dedicated to adding new perspectives to the team. So, if your experience is close to what we've listed above, please consider applying. Learn more about our culture and valuesAt the Emera Group of Companies, you'll be part of an inclusive, respectful workplace where everyone is welcomed and supported. Come build a career as unique as you are: making an impact from Atlantic Canada to the world. Your experience