About this role
OverviewQuality, Patient Safety & Experience Analyst supports organizational efforts to improve quality of care, patient safety, and patient experience using data, performance monitoring, and evidence and reports to the Manager, Quality and Patient Experience. Working under the guidance of managers and senior team members, this role contributes to the collection, validation, analysis, and reporting of quality related information to support routine monitoring, evaluation, and improvement activities.The Specialist assists in developing and maintaining reports, dashboards, and performance indicators that help teams understand performance trends and reflect on opportunities for improvement. The role supports the consistent use of data definitions and measurement approaches and helps ensure information is accurate, timely, and well documented.This position collaborates with operational and shared services teams to support improvement initiatives and external accountability requirements, such as accreditation. The focus of the role is on building foundational skills in quality measurement, patient safety, and patient experience, while contributing reliably and thoughtfully to team based improvement and learning. What We Offer ompetitive salaryOther employment perks such as Employee Assistance Program, Perkopolis, Rewards PointsInspiring leadership and opportunities for professional growthRewarding and meaningful work in healthcareThis position offers a competitive compensation range. The salary range is $56,500- $70,000 and placement within the range will be determined in accordance with company policies and procedures, as well as the candidate's knowledge, skills, qualifications, and relevant experience. What The Role Involves Supports the extraction, validation, and management of data across quality, patient safety, and patient experience sourcesMonitors the quality and integrity of event reporting data, including event type and severity classificationEnsure accuracy of event reports in accordance with policies and frameworks. Supports event review meetings and root cause analyses, including triaging events, preparation of materials, event chronologies, and record maintenance Provides user support for the event reporting system and develops and distributes communications to support standardized use and complianceDevelops, updates and distributes informational communications to users as required to ensure standardization in user complianceEvaluates and proposes modifications to relevant systems and processes, procedures and policies to improve operational efficiency and effectiveness and to ensure provincial standardizationAssists in the development and maintenance of dashboards, scorecards, and reports supporting: Quality and performance monitoringPatient safety indicatorsPatient experience measuresExternal reporting and accreditation evidenceConducts routine and ad hoc analyses to support monitoring, evaluation, and quality improvement activitiesAnalyze patient feedback (surveys, complaints, compliments) to identify improvement opportunitiesSupports the accreditation cycle, including preparation for the on-site visit, assessment of priority processes in alignment with Accreditation Canada requirements and standardsPartner with Operations to enhance patient satisfaction and outcomesSupport patient-partnered care initiatives and engagement strategiesAssists with improving and automating reporting processes to support timely and consistent performance monitoringMaintains accuracy, consistency, and documentation of data definitions, methodologies, and reporting standardsContributes to the interpretation of quality, safety, and patient experience trends in collaboration with Managers, Directors, and senior team membersContributes to program, project, and initiative evaluations related to quality and patient safetyContributes to ongoing accreditation readiness and external accountability requirements and preparation for on-site vis