About this role
We are conducting walk-in interviews on:
*Friday, 10 July 2026, 11:00 AM*
*Baymont by Wyndham*
*3216 13 Ave SE, Medicine Hat, AB T1B 1H8*
*Overview* We are seeking a friendly, professional Hotel Front Desk Clerk to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires excellent communication skills, a welcoming attitude, and the ability to handle multiple guest requests efficiently. Multilingual or bilingual abilities are highly valued to assist our diverse clientele and enhance guest experience.
*Duties*
* Greet guests warmly upon arrival and assist with check-in and check-out procedures * Manage multi-line phone systems to handle reservations, inquiries, and guest requests * Provide accurate information about hotel amenities, local attractions, and services * Handle guest complaints or concerns promptly and professionally to ensure satisfaction * Maintain guest records accurately using hotel management software * Coordinate with housekeeping and maintenance staff to ensure guest rooms are prepared and issues are resolved swiftly * Process payments, issue receipts, and manage billing inquiries * Assist with administrative tasks such as scheduling reservations and updating guest information * Uphold high standards of phone etiquette, guest service, and professionalism at all times
*Requirements*
* Previous experience in front desk operations or hospitality preferred; hotel experience is a plus * Strong customer service skills with a friendly, approachable demeanor * Excellent communication skills; bilingual or multilingual abilities are highly desirable * Proficiency in multi-line phone systems and basic computer applications * Knowledge of hotel policies, procedures, and hospitality standards * Ability to remain calm under pressure and handle multiple tasks efficiently * Professional appearance and positive attitude essential for representing the hotel brand * Flexibility to work various shifts including evenings, weekends, or holidays as needed
Pay: $15.52-$17.00 per hour
Benefits: * On-site parking
Work Location: In person