About this role
Req Id: 431407Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we're building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.We believe in empowering people. That's why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you're inspired by innovation that advances how people connect and transforms what's possible, you belong on #TeamBell.On the Bell Business Markets team, you'll be a vital part of making innovation happen for enterprise-scale customers. You'll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks. At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments. SummaryBell Canada is seeking a Data Centre Manager to oversee day-to-day operations of mission?critical Data Centres, supporting high availability, reliability, safety, and compliance. This role is responsible for coordinating site operations, supporting on-site/remote staff and vendors, managing incident response and change activities, and partnering with Facilities, Network, Security, and external service providers to maintain stable 24/7 operations. The role requires strong operational judgment, customer focus, and the ability to work effectively across teams to meet service level, audit, and regulatory requirements.Key ResponsibilitiesManage day-to-day operations of assigned Data Centre sites, including both local and remotely supported locations, ensuring safe, reliable, and efficient service delivery.Lead and support Data Centre operations staff, including scheduling, coaching, performance management, training, and on-call participation.Coordinate operational activities across multiple sites, ensuring consistent execution of processes, standards, reporting, and escalation procedures.Serve as the primary operational escalation point for site incidents, coordinating response, recovery activities, communications, and post-incident reviews.Partner with Facilities, Network, Security, and external vendors to maintain the availability and reliability of critical infrastructure, including power, cooling, fire protection, and physical security systems.Support change management activities by reviewing, approving, and overseeing maintenance, MOP, SOP, and EOP execution while ensuring adherence to operational and safety requirements.Monitor site capacity across power, cooling, and space, and coordinate customer installations, equipment deployments, moves, adds, and changes.Support customer onboarding, readiness activities, site tours, and ongoing operational relationships to ensure a positive customer experience.Ensure compliance with corporate policies, operational standards, security requirements, and audit controls, while supporting remediation and continuous improvement initiatives.Monitor operational performance metrics, site health indicators, and service levels, driving corrective actions and process improvements where required.Coordinate third-party vendors and contractors performing maintenance, inspections, repairs, and commissioning activities within assigned sites.Support business continuity, emergency response, and operational readiness programs to maintain resilience across assigned Data Centre locations.Critical QualificationsBachelor's degree in Information Technology, Business, or a related field, or equivalent experience.5+ years of experience in Data Centre, mission-critical facilities, telecommunications, or related operational environments.Experience leading operational teams, including sche