About this role
The *Four Points by Sheraton Hotel & Suites* *London*, with 180 modern guestrooms and suites, 15,000+ square feet of versatile meeting space and Bentley?s Lounge, is looking for an energetic Reservations Coordinator to join our team.
The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential. The goal is to make guests and visitors feel comfortable and valued while visiting us.
*Responsibilities*
* Takes reservations both group and transient by phone and/or email * Co-ordinates with Sales, Catering, Food & Beverage and Housekeeping to ensure smooth flow of accurate information. * Balancing and managing of group blocks. * Contacting the group contact two weeks prior to cut-off date with rooming list to date, indicating cut-off date. * Maintains group files. * Understands the revenue management system, rate structures and group block management. * Update revenue management reports. * Absolute attention to detail to ensure that there are no errors in data entry. * Weekly inventory check. * Greets all guests that come into contact with Guest Relations ensuring that the guest name is used at all times. * Checks guests in and out of the property accurately and in a timely manner. * Handles guest enquiries and provides information on local attractions and gives directions as required. * Answers all telephone calls in a professional friendly manner. * Records guest comments for the information of the Front Office Manager.
*Requirements*
* *Must have 5 years hotel front desk experience.* * Must be located in the London, Ontario region. * Proven experience as front desk representative, agent or relevant position is an asset. * Familiarity with office machines (e.g. fax, printer etc.). * Proficient in English (oral and written). * Excellent knowledge of MS Office (especially Excel and Word). * Strong communication and people skills. * Good organizational and multi-tasking abilities. * Problem-solving skills. * Customer service orientation. * Reliable transportation. * *Must be able to work 40 hours per week.* * Available any day of the week including weekends and holidays.
*Employee Perks*
* Associate room and food discounts to any Marriott hotel as well as significant friends and family rate discounts. * Competitive Benefits Package
If you are interested in applying for this position, please forward your resume and cover letter attention to Ahmad Mohasseb, Front Office Manager.
Job Types: Permanent, Full-time
Pay: From $19.00 per hour
Benefits: * Dental care * Discounted or free food * Extended health care * Life insurance * On-site parking * Paid time off * Vision care
Experience: * Hotel Front Desk: 2 years (required)
Work Location: In person