About this role
*Terra Nova Medical* is a family practice organization.
We are currently hiring *1 Medical Office Assistant (MOA)* at our *Terra Nova Duncan Clinic*. The ideal candidate for this role is a successful team player with experience multitasking in a dynamic, fast-paced work environment, and has open availability. This is an exciting opportunity to be part of a healthcare team that values quality patient care and team collaboration.
*Responsibilities and Duties*
* Deliver the highest level of customer service both in person and over the phone. * Welcome, greet, assist, give direction to clients/patients. * Schedule and confirm medical appointments, schedule clients for tests and follow-up appointments. * Receive and make phone calls, send faxes, send emails, create referrals. * Receive and communicate messages for medical staff and patients. * Maintain accurate electronic medical records: update addresses, phone numbers, personal information. * Assist health care providers in measuring height and weight for patients. * Perform office-related duties, both clerical and administrative, to ensure services are provided efficiently and effectively. * Demonstrate knowledge of medical terminology. * Prepare and coordinate client consultations, laboratory, x-ray and other diagnostic tests ordered by health care providers. * Coordinate submitting referrals to specialist offices and hospitals. * Assist in assessing the quality of patient/client care. * Follow organizational guidelines and protocols; participate in implementing organizational protocols. * Comply with all privacy and confidentiality guidelines, including HIPAA regulations. * Perform other duties that may be assigned as required.
*Qualifications and Skills:*
* Completion of Grade 12 * Strong organizational and interpersonal skills. * Excellent communication skills and a customer service-oriented approach. * Familiarity with medical terminology and healthcare environment is an asset but not required. * Proficient in the use of computer programs and medical software. * Able to multitask and handle pressure during busy periods. * MOA experience is an asset. * Familiarity with Juno/Arya EMR is an asset. * Working knowledge of Microsoft Word and Excel. * Minimum typing speed of 50 WPM with high accuracy. * Fluent in spoken and written English
*We offer :*
* Competitive salary based on experience and job duties. * An excellent opportunity to be mentored by a dedicated training team. * The chance to be part of the expansion of an established medical clinic brand into a larger organization.
At Terra Nova Medical Clinic, we believe in providing high-quality patient care while supporting our staff in their career growth. We are excited to welcome a new member to our team. If you're a team player who's willing to learn and contribute to a positive work environment, we would love to hear from you.
*Hours:* 40 per week, with a 30-minute unpaid meal break.
*Important note:* Only shortlisted applicants will be contacted directly by phone during our recruitment process. We do NOT send any messages or request that you download any applications.
Job Types: Full-time, Permanent
Pay: $25.00 per hour
Benefits: * Dental care * Extended health care * Vision care
Ability to commute/relocate: * Duncan, BC V9L 6P5: reliably commute or plan to relocate before starting work (required)
Application question(s): * When are you available to start? * Have you been referred by someone working in Terra Nova Medical Clinics, if yes, please provide the name.
Work Location: In person