About this role
CFMWS - WHERE PURPOSE MEETS PASSION!At Canadian Forces Morale and Welfare Services (CFMWS), we?re more than just a workplace; we?re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events. Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services. As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact. THE ROLEUnder the direction of the Associate Director, Corporate Communications and Stakeholder Relations, the Issues and Crisis Communications Manager will be responsible for leading the issues and crisis communications activities for the organization. They will act as the subject matter expert (SME) on issues management, crisis communications, media relations, and reputational risk, providing strategic advice to senior leadership. Develop issues and crisis-specific products, including media lines, key messages, questions & answers (Q&A), holding statements, and briefing materials for senior leadership and spokespersons. They will lead communications input for sensitive files, including Ministerial Correspondence Unit (MCU) requests, Access to Information and Privacy (ATIP) consultations, and other high-profile or confidential matters. They will act as a key communications advisor to emergency response and incident management teams, ensuring communications considerations are integrated into operational decision-making. They will create, review, edit and approve crisis and issues communications materials to ensure consistency with corporate brand standards, official languages, messaging and accessibility requirements. They will lead the development and continuous improvement of crisis and issues communications frameworks, including playbooks, protocols, escalation processes, and response tools to ensure organizational readiness. QUALIFICATIONS NEEDEDEducation, Certifications and Licenses Bachelor?s degree in Communications, Journalism, Public Relations, Marketing, Public Administration or related field AND several years of relevant experience Experience In developing crisis communications strategies and frameworks In advising senior leadership during high-pressure situations In managing sensitive media relations In monitoring media and identifying risks In developing crisis communications materials In supporting coordinated crisis responses In coaching spokespersons In developing media guidelines In maintaining tracking tools In conducting lessons learned reviews In coordinating communications initiatives Competencies, Skills and Abilities <