About this role
*Location: *Richmond, BC (Our location is not accessible by public transport)
*Work Schedule: *8:00 AM - 4:30 PM
Simard Transport offers a dynamic, family-oriented workplace with strong long-term career opportunities. We are looking for a dedicated Customer Service Representative to manage client orders and collaborate with the Operations team to ensure exceptional customer service.
*Primary Responsibilities:*
* Coordinate shipments across Greater Vancouver and Canada, ensuring timely delivery and accurate tracking. * Manage customer orders from start to finish, including order entry, tracking, arranging returns, securing Proof of Delivery, and preparing invoices * Serve as the main contact for your assigned customers, responding to inquiries, resolving issues, and maintaining strong relationships * Monitor and manage the CSR email inbox, addressing requests and following up on discrepancies between waybills and purchase orders * Maintain organized and up-to-date customer records in our warehouse and transportation systems (WMS/TMS) * Arrange domestic and international freight, including LTL shipments, imports, and exports, to meet delivery schedules and compliance requirements
*Required Skills and Knowledge*
* Minimum of 2 years experience in a similar role * Experience in multi client warehouse environment (Asset) * Experience in Transport/Logistics industry * Strong written and verbal English language communication skills * Working knowledge of MS Office: Excel & Word * Container trucking experience (Preferred) * CBSA sufferance warehouse experience (Asset)
*Benefits*:
* Casual dress * Company events * Company pension * Dental care * Disability insurance * Employee assistance program * Extended health care * Life insurance * On-site parking * Wellness program
*Schedule*:
* 8 hour shift * Overtime * Weekend availability
*Ability to commute/relocate*:
* Richmond, BC: reliably commute or plan to relocate before starting work (required)
*Education*:
* Secondary School (Completion)
*Experience*:
* Customer service: 2 year minimum required * Supply chain: 1 year (required) * Logistics: 1 year (required)
*Work Location:* In person
Job Types: Full-time, Permanent
Pay: $20.00-$22.00 per hour
Benefits: * Company events * Dental care * Disability insurance * Extended health care * Life insurance * On-site parking * Paid time off
Application question(s): * Please provide any additional details about your experience in the Transport Customer Service industry that you would like us to consider. * Our 16062 Portside Rd, Richmond, BC V6W 1M1 location is not accessible by public transit. Do you have a reliable means of transportation to get to and from work?
Experience: * Customer service: 2 years (required)
Work Location: In person