About this role
Job Description
The Administrative Assistant is responsible for providing exceptional customer service while ensuring the efficient day-to-day operation of the clinic. This role requires excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced multidisciplinary healthcare environment.
Key Responsibilities
* Greet and assist patients in a friendly and professional manner. * Schedule, reschedule, and confirm patient appointments using Jane App. * Answer incoming phone calls, emails, and patient inquiries. * Register new patients and maintain accurate patient records in Jane App. * Process patient payments and complete daily cash balancing. * Submit and manage direct billing for private insurance providers. * Process and monitor ICBC and WorkSafeBC (WorkSafeBC) claims, including treatment authorizations and billing. * Verify insurance coverage and assist patients with billing inquiries. * Coordinate with practitioners to ensure accurate scheduling and documentation. * Maintain a clean, organized, and welcoming reception area. * Perform general administrative and clerical duties while supporting the daily operations of the clinic.
Required Qualifications
* *Minimum 1?2 years of experience working in a multidisciplinary clinic.* * *Proficiency with Jane App is required.* * *Experience processing direct billing for private insurance, ICBC, and WorkSafeBC claims is required.* * Strong knowledge of medical office administration and patient scheduling. * Excellent communication, customer service, and interpersonal skills. * Strong organizational skills with the ability to multitask in a fast-paced environment. * High level of accuracy, attention to detail, and problem-solving ability. * Ability to work independently as well as collaboratively within a team. * Professional, reliable, and committed to maintaining patient confidentiality.
Pay: $18.25-$20.00 per hour
Benefits: * Casual dress * Company events * On-site parking
Application question(s): * How many years of Jane experience do you have? * Have you done billings for ICBC, Worksafe, MSP and Private Insurances? * What number of hours are you looking to work per week? * What is you salary expectation (per hour)?
Work Location: In person