About this role
*Our Hotel*
Discover the true meaning of warm Canadian hospitality in one of the top family-friendly hotels in Canmore. Canmore Inn & Suites is centrally located in Canmore, a great base to enjoy and explore the Canadian Rockies while remaining close to all the amenities Canmore has to offer.
Please Note: We do not have LMIAs available.
*Overview*
We are seeking a dedicated, friendly, and service-driven *Font Desk Agent* to join our Front Desk team. Candidates must be available to work a flexible schedule, which includes mornings, evenings, and weekends depending on operational needs.
*Key Responsibilities*
· Provide a welcoming, positive, and professional check-in or check-out experience.
· Answer phone calls for reservations, questions, or messages.
· Promptly assist guests with questions, directions, and general support.
· Maintain strong knowledge of hotel services, policies, local attractions, and events.
· Promote and sell rooms when handling reservations, whether by phone or in person.
· Manage room reservations by phone, email, OTA platforms, and in person.
· Collaborate with other departments to ensure smooth operations.
· Maintain cleanliness and organization of front desk and lobby area.
· Support a safe, respectful, and welcoming environment for guests and other staff.
· Communicating with other shifts or departments effectively using logbook or other communication methods.
· Able to work independently or as a team.
· Handle additional duties as assigned by management.
*Qualifications*
· Previous hotel front desk or customer service experience preferred.
· Hospitality or tourism education or experience an asset.
· Strong local knowledge is an asset.
· Bilingual or multilingual is an asset.
· Strong commitment to guest service and hospitality
· Strong organizational skills and attention to detail
· Ability to multitask and remain calm under pressure
· Friendly, courteous, self-motivated, and professional.
· Professional phone and email etiquette and communication skills.
· Strong verbal and written English communication skills
· Good computer skills
· Experience with WebRez is preferred but not required
*Physical Demands*
· Able to lift 25 lbs.
· Extended periods working on computer screens.
· Time spent on feet, lifting, pushing, bending, walking, etc.
*Mental Demands*
· Fast-paced and detail-oriented environment.
· May encounter stressful situations from high-pressure situations.
*Benefits & Perks*
· Shared staff accommodation located near the hotel may be available depending on staffing levels.
· Commission pay opportunities.
· Free breakfast available every day.
· Hotel facilities available for staff use.
· Staff parties and weekly summer BBQs.
· Extended health, dental, vision, and life benefits offered after 1 year of employment.
Job Types: Full-time, Permanent
Pay: From $19.50 per hour
Benefits: * Company events * Dental care * Extended health care * Life insurance * On-site parking * Vision care
Work Location: In person