About this role
*Terra Nova Medical* is a family practice organization.
We are currently hiring *2 Virtual Administrative Assistants*. The ideal candidate for this role is a successful team player with experience multitasking in a dynamic, fast-paced work environment, and has open availability. This is an exciting opportunity to be part of a healthcare team that values quality patient care and team collaboration.
*Responsibilities and Duties*
* Deliver the highest level of customer service to patients and providers via phone, email, and secure messaging platforms. * Receive and make phone calls; respond to patient and provider inquiries in a timely and professional manner. * Send and receive faxes, emails, and electronic documents; ensure accurate routing and follow-up. * Schedule, reschedule, and confirm medical appointments, diagnostic tests, and follow-up visits. * Create, submit, track, and follow up on referrals to specialists, diagnostic facilities, and hospitals. * Maintain accurate electronic medical records (EMR): update demographics, contact details, and relevant patient information. * Demonstrate working knowledge of medical terminology to accurately process clinical information and referrals. * Monitor task lists, results, and outstanding items to support continuity of care and timely follow-up. * Assist with administrative workflows related to laboratory, imaging, and specialist coordination. * Support quality-of-care processes by ensuring documentation is complete and communication is clear and timely. * Encounter billing & correction of Billing Errors in line with the Medical Services Commission?s Payment Schedule. * MSP Remittance Reconciliation * Perform a range of clerical and administrative duties to support the clinic?s day-to-day operations. * Follow organizational policies, clinical workflows, and virtual care protocols. * Comply with all privacy and confidentiality requirements, including HIPAA and applicable provincial/state regulations. * Perform other remote administrative and clerical duties as assigned to support efficient clinic operations. * *Qualifications and Skills:* * Completion of Grade 12 * Strong organizational and interpersonal skills. * Excellent communication skills and a customer service-oriented approach. * Familiarity with medical terminology and healthcare environment is an asset but not required. * Proficient in the use of computer programs and medical software. * Able to multitask and handle pressure during busy periods. * MOA experience is an asset. * Familiarity with Juno/Arya EMR is an asset. * Working knowledge of Microsoft Word and Excel. * Minimum typing speed of 50 WPM with high accuracy. * Fluent in spoken and written English
*We offer :*
* Competitive salary based on experience and job duties. * An excellent opportunity to be mentored by a dedicated training team. * The chance to be part of the expansion of an established medical clinic brand into a larger organization.
At Terra Nova Medical Clinic, we believe in providing high-quality patient care while supporting our staff in their career growth. We are excited to welcome a new member to our team. If you're a team player who's willing to learn and contribute to a positive work environment, we would love to hear from you.
*Hours:* 40 per week, with a 30-minute unpaid meal break.
*Important note:* Only shortlisted applicants will be contacted directly by phone during our recruitment process. We do NOT send any messages or request that you download any applications.
Job Types: Full-time, Permanent
Pay: $22.00 per hour
Benefits: * Dental care * Extended health care * Vision care
Ability to commute/relocate: * Vancouver, BC: reliably commute or plan to relocate before starting work (required)
Application question(s): * When are you available to start? * Have you been referred by someone working in Terra Nova Medical Clinics, if yes, please provide the name.
Work Location: Hybrid remote in Vancouver, BC