About this role
Education: Secondary (high) school graduation certificate. or equivalent experience. Tasks: Produce informational materials to increase awareness of services available. Advise clients on advertising or sales promotion strategies. Answer written and oral inquiries. Address customers' complaints or concerns. Answer inquiries and provide information to customers. Explain the type and cost of services offered. Issue receipts and other forms. Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.. Perform general office duties. Receive and log complaints. Receive payments. Explain procedures, risks and benefits to clients. Answer clients' inquiries and provide information. Obtain and process information required to provide customer service. Manage difficult situations with customers. Professionalism in customer service. Provide customer service. Computer and technology knowledge: MS Outlook. MS Windows. MS Word. MS Office. Type of experience: Call centre. Experience: 1 to less than 7 months.