About this role
Education: Secondary (high) school graduation certificate. Work site environment: Heavy equipment. Work setting: Automobile repair services. Service. Automobile dealership. Tasks: Answer written and oral inquiries. Gather, research and prepare communications material. Address customers' complaints or concerns. Answer inquiries and provide information to customers. Arrange for billing for services. Explain the type and cost of services offered. Issue receipts and other forms. Maintain records and statistics. Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.. Perform general office duties. Receive payments. Sell merchandise. Explain procedures, risks and benefits to clients. Answer clients' inquiries and provide information. Consult with clients after sale to provide ongoing support. Supervision: Customer service clerk. Computer and technology knowledge: Database software. Internet. MS Excel. MS Outlook. MS Word. MS Office. Security and safety: Criminal record check. Driver's validity licence check. Driving record check (abstract). Reference required. Transportation/travel information: Own vehicle. Valid driver's licence. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Work under pressure. Bending, crouching, kneeling. Standing for extended periods. Walking. Personal suitability: Punctuality. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Organized. Reliability. Team player. Initiative. Ability to multitask. Dependability. Screening questions: Are you available for shift or on-call work?. Are you available to start on the date listed in the job posting?. Do you have experience working in this field?. Do you have the required certifications listed in the job posting?. Experience: 1 year to less than 2 years. Employment terms options: Day. Weekend. Overtime required. Health benefits: Dental plan. Health care plan. Vision care benefits. Other benefits: Free parking available. Learning/training paid by employer.