About this role
Join our dynamic team at Arthur J. Gallagher as a Bilingual Customer Care Advisor, where you'll play a crucial role in our fast-paced claims department. This exciting opportunity allows you to handle claims inquiries, resolve customer concerns, and answer questions without the need for a license. Your primary responsibilities will include providing updates on claim statuses and efficiently directing calls to the appropriate claim staff. If you're passionate about delivering exceptional customer service and thrive in a vibrant work environment, we invite you to apply and become a part of our global family. Explore this opportunity on Gallagher and take the next step in your career with us!RESPONSIBILITIES:* Demonstrate outstanding listening skills while exhibiting excellent customer service, patience, and empathy to promote the company reputation of integrity.* Answer incoming phone inquiries from clients, claimants and medical providers about claims information.* Forward calls as nee