About this role
About Toeshee We are looking for an IT Support Specialist based in Barranquilla to join our technology team. In this role, you will be responsible for ensuring the smooth operation of our technical infrastructure, providing outstanding support to our operations floor, and maintaining strict information security compliance. If you are proactive, organized, and customer-service oriented, we want you on our team! Key Responsibilities: Provide on-site technical support to end-users (passwords, hardware/software troubleshooting, and access management). Ensure compliance with internal and external IT and information security policies across the operations floor. Monitor, detect, and report information security incidents or suspicious activities following established protocols. Implement security patches on workstations within the appropriate timeframe when requested by the IT Manager. Verify that devices connected to the call center network are authorized by the company and that