About this role
We are seeking a Customer Service Agent for a new digital product, a business dedicated to creating seamless travel experiences for sports fans worldwide. This position blends sales, service, and hospitality, ensuring every client interaction reflects our commitment to excellence. The ideal candidate is proactive, personable, and skilled at turning every conversation into an opportunity to enhance the customer journey.Deliver outstanding customer service across various channels, including live chats, inbound and outbound calls.Assist and guide customers with inquiries and service-related questions, providing real-time support.Promote and reinforce the sale of services such as transportation, activities, and additional experiences.Ensure a smooth customer journey by addressing needs, concerns, or issues with empathy and efficiency.Support booking processes by confirming details, suggesting complementary services, and upselling when appropriate.Collaborate with internal departments to