About this role
PURPOSE OF POSITION
You are in charge of the entire hotel operation onboard and guarantee fullest guest satisfaction and a pleasant working environment for all crew. You adhere to Viking China Outbound Standards and budgets.
ASSIGNMENTS/RESPONSIBILITIES
• Responsible for the entire hotel operation onboard • Ensuring that all hotel departments are managed according to their standards • Management and motivation of the crew, with emphasis on Department Heads • Operation of service procedures according to company standards • Stock ordering for the hotel department (F&B, Housekeeping, equipment, etc.) • Ensuring impeccable cleanliness, hygiene and order in all areas of the hotel department in accordance with HACCP rules • Final inspection and receipt of all supplies and deliveries for the hotel department • Supervision and organization of opening and closing ships at start /end of season • Active liaison with guests and successful handling of complaints • Active participation in all onboard events and special functions • Presence in the galley and restaurant during meal times • Ensuring active and smooth flow of communication with the nautical department, onboard management, crew and the Head Office Basel • Ensuring departmental training according to requirement profile • Responsible for cost control and adherence to all set budgets • Daily analysis of debtors in accordance with Receptionist / Night Auditor • Conduction of stock takes; inventory according to company procedures • Active participation in loadings
QUALIFICATION PROFILE
• Graduated education within the hotel industry, preferably hotel management school (Preferred tertiary degree in hotel management with emphasis on F&B operation) • Several years of professional management experience in this role, in the luxury hotel industry, preferably within cruise industry • Excellent management, organizational and communication skills • Guest focused, stress resistant, calm under pressure, team player and with positive appearance • Open minded and flexible with high social and inter-cultural competencies, good knowledge of Chinese culture, proper etiquette and behavior in social and business situations • Excellent Mandarin skills and good English skills (written & verbal), any additional languages (e.g. German) are an advantage • Must work independently, good computer skills