About this role
Build/manage Service Mapping to make all ServiceNow applications service-aware using the CSDM framework. -Map complex relationships between services, applications, and underlying infrastructure components. -As part of ITOM, Integrating ServiceNow with third-party tools and data sources using APIs, web services, and OOB connectors. -Create and maintain custom discovery patterns to identify different types of IT assets -Diagnose and resolve issues related to discovery process, data mapping, Service Mapping, and CMDB accuracy. -Maintains the accuracy and integrity of the CMDB including working with class owners to certify data and maps -Responsible for assessing/updating CSDM Application Services, Business Services, Technical Services, and their corresponding mappings and integrations. -Create and maintain relationships between CIs in the CMDB, including dependencies, containment, and service relationships based on the CSDM. -Maintain a detailed CMDB data model Keywords: ITOM, CSDM, CMDB, Service Maps Any previous CMDB knowledge in healthcare environment is a plus.