About this role
Ihre Aufgaben <ul><li>1st level online support</li><li>Technical support for software maintenance customers</li><li>Software installation and customer training on site</li><li>Sales support through demos and presentations, and customer support through implementation</li><li>Willingness to travel approx. 50% (trips within North America)</li><li>Preparation / tracing of errors (bugs) for software programming</li><li>Testing of software releases (user tests)</li><li>Assistance in the creation of training manuals for software modules and software interfaces</li></ul> Ihr Profil <ul><li>Experience as a software technician and in 1st level support (ideally in a technical software application environment)</li><li>Experience in dealing with databases (MS SQL Server)</li><li>Communication and guidance (teaching) skills in dealing with customers</li><li>Exceptionally good written and spoken English</li><li>Understanding of technical relationships (ideally in CNC production, tools, CAD / CAM, etc.)</li></ul> Warum wir? <ul><li>Independent, varied activities</li><li>Dedicated, young team</li><li>Small, uncomplicated, family environment</li><li>Worldwide network of sales, support, and development partners</li><li>Home office</li><li>Further training opportunities</li><li>Work location North America (West Coast)</li></ul>