About this role
Wir suchen Dich... <p style="line-height:1.38;margin-top:12pt;margin-bottom:12pt;"><span style="font-size:11pt;font-family:Arial, sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"> … als Trainee Customer Success Manager:in, wenn Du mit uns wachsen möchtest, Lust auf Weiterentwicklung hast und unsere Kund:innen Schritt für Schritt dabei unterstützen möchtest, das volle Potenzial unserer Softwarelösungen auszuschöpfen.</span></p><p style="line-height:1.38;margin-top:12pt;margin-bottom:12pt;"><span style="font-size:11pt;font-family:Arial, sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Die Traineestelle richtet sich an Einsteiger:innen und Quereinsteiger:innen, die ihre berufliche Zukunft im Customer Success sehen.</span></p><p style="line-height:1.38;margin-top:12pt;margin-bottom:12pt;"><span style="font-size:11pt;font-family:Arial, sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Dein Arbeitsplatz befindet sich im schönen Bismarckviertel in Augsburg – auf Wunsch mit bis zu 60 % Remote-Anteil.</span></p> Dein Arbeitsalltag bei PEIQ <h3 style="line-height:1.38;margin-top:14pt;margin-bottom:4pt;"><span style="font-size:13pt;font-family:Arial, sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Ausbildung & Entwicklung</span></h3><ul style="margin-top:0;margin-bottom:0;"><li style="list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.38;margin-top:12pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial, sans-serif;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">strukturiertes 12-monatiges Traineeprogramm mit klaren Lernzielen<br></span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial, sans-serif;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">intensives Mentoring durch Deine Führungskraft und erfahrene Customer Success Manager:innen<br></span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial, sans-serif;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">individuelle Onboarding- und Lernstationen mit Schulungsvideos, Übungen und begleitetem Arbeiten im 2nd-Level-Support<br></span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.38;margin-top:0pt;margin-bottom:12pt;"><span style="font-size:11pt;font-family:Arial, sans-serif;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">schrittweiser Aufbau Deines Verantwortungsbereichs – von ersten Aufgaben bis hin zu eigenen Kund:innenprojekten<br></span></p></li></ul><h3 style="line-height:1.38;margin-top:14pt;margin-bottom:4pt;"><span style="font-size:13pt;font-family:Arial, sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Kund:innenbetreuung kennenlernen</span></h3><ul style="margin-top:0;margin-bottom:0;"><li style="list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.38;margin-top:12pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial, sans-serif;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Unterstützung beim Aufbau langfristiger Kundenbeziehungen<br></span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial, sans-serif;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Erkennen von Herausforderungen und Erarbeiten erster Lösungsvorschläge<br></span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.38;margin-top:0pt;margin-bottom:12pt;"><span style="font-size:11pt;font-family:Arial, sans-serif;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Unterstützung bei Maßnahmen zur Steigerung von Zufriedenheit und Produktnutzung<br></span></p></li></ul><h3 style="line-height:1.38;margin-top:14pt;margin-bottom:4pt;"><span style="font-size:13pt;font-family:Arial, sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Cross-funktionale Zusammenarbeit</span></h3><ul style="margin-top:0;margin-bottom:0;"><li style="list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.38;margin-top:12pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial, sans-serif;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Mitarbeit an der Weitergabe von Feedback an Development, Application Engineering und Produktmanagement<br></span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.38;margin-top:0pt;margin-bottom:12pt;"><span style="font-size:11pt;font-family:Arial, sans-serif;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Unterstützung bei Release-Kommunikation, z. B. Newsletter und Knowledge Base<br></span></p></li></ul><h3 style="line-height:1.38;margin-top:14pt;margin-bottom:4pt;"><span style="font-size:13pt;font-family:Arial, sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Analyse & Optimierung</span></h3><ul><li style="list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.38;margin-top:12pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial, sans-serif;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Einführung in Kundendaten-Analysen</span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.38;margin-top:0pt;margin-bottom:12pt;"><span style="font-size:11pt;font-family:Arial, sans-serif;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">erste Ableitung von Handlungsempfehlungen</span></p></li></ul> Allgemeine Informationen <span style="font-family:Arial, Helvetica, sans-serif;font-size:15px;color:rgb(40,50,78);">Du möchtest mehr zu unseren spannenden Produkten wissen? Die Dokumentation unserer Softwarelösungen findest Du in unserer <a href="https://peiq.atlassian.net/wiki/spaces/PPSD/overview">Knowledge-Base</a>.</span> Bringst Du das mit? <h3 style="line-height:1.38;margin-top:14pt;margin-bottom:4pt;"><span style="font-size:13pt;font-family:Arial, Helvetica, sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Fachliche Voraussetzungen</span></h3><ul style="margin-top:0;margin-bottom:0;"><li style="list-style-type:disc;font-size:11pt;font-family:Arial, Helvetica, sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.38;margin-top:12pt;margin-bottom:0pt;"><span style="font-size:11pt;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">abgeschlossene Ausbildung oder Studium (Fachrichtung zweitrangig)<br></span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:Arial, Helvetica, sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">erste Erfahrungen in IT, Medien, Projektmanagement, Kund:innenbetreuung oder Support sind hilfreich, aber keine Voraussetzung<br></span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:Arial, Helvetica, sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Interesse an Softwareprodukten und digitalen Prozessen<br></span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:Arial, Helvetica, sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.38;margin-top:0pt;margin-bottom:12pt;"><span style="font-size:11pt;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">sehr gute schriftliche und mündliche Ausdrucksweise in Deutsch (mind. C1)<br></span></p></li></ul><h3 style="line-height:1.38;margin-top:14pt;margin-bottom:4pt;"><span style="font-size:13pt;font-family:Arial, Helvetica, sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Deine Soft Skills</span></h3><ul style="margin-top:0;margin-bottom:0;"><li style="list-style-type:disc;font-size:11pt;font-family:Arial, Helvetica, sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.38;margin-top:12pt;margin-bottom:0pt;"><span style="font-size:11pt;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Freude daran, komplexe Inhalte verständlich zu erklären<br></span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:Arial, Helvetica, sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">empathische und serviceorientierte Kommunikation<br></span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:Arial, Helvetica, sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">strukturierte, lösungsorientierte Arbeitsweise<br></span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:Arial, Helvetica, sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Neugier, Lernbereitschaft und Offenheit für neue Wege<br></span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:Arial, Helvetica, sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.38;margin-top:0pt;margin-bottom:12pt;"><span style="font-size:11pt;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Teamorientierung und Eigeninitiative</span></p></li></ul> Das bietet Dir PEIQ! <ul style="margin-top:0;margin-bottom:0;"><li style="list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.38;margin-top:12pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial, sans-serif;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Befristetes Traineeprogramm mit dem Ziel, Dich bei guter Entwicklung in ein unbefristetes Arbeitsverhältnis als Junior Customer Success Manager:in zu übernehmen</span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;">Flexibles & hybrides Arbeiten: Remote-Option (bis zu 60 %), regelmäßige Präsenztage in Augsburg/Bergkirchen sowie die Möglichkeit auf Workation im EU-Ausland</p></li><li style="color:rgb(0,44,82);font-family:Arial, Helvetica, sans-serif;font-size:15px;">Sport & Gesundheit: Profitiere vom EGYM-Wellpass für Dein persönliches Wohlbefinden</li><li style="color:rgb(0,44,82);font-family:Arial, Helvetica, sans-serif;font-size:15px;">Enges Mentoring durch Deine Führungskraft und intensive Einarbeitung in alle Produktmodule (u.a. durch strukturiertes Product Onboarding und einen Onboarding-Buddy)</li><li style="color:rgb(0,44,82);font-family:Arial, Helvetica, sans-serif;font-size:15px;">Individuelle Weiterbildungsoptionen</li><li style="color:rgb(0,44,82);font-family:Arial, Helvetica, sans-serif;font-size:15px;">Flache Hierarchien mit kollegialer Arbeitsatmosphäre und regelmäßigen Teamevents</li><li style="color:rgb(0,44,82);font-family:Arial, Helvetica, sans-serif;font-size:15px;">Spannende zukunftsorientierte Softwarelösung</li></ul>