About this role
Your mission <p>As an <strong>Account Manager at Pleez</strong>, you will own a portfolio of restaurant clients and ensure they extract maximum value from our AI-powered platform. Your goal is simple: help restaurants grow their delivery performance through data, insights, and operational excellence.</p><p>You will be the main point of contact for your accounts, guiding them, supporting them, spotting opportunities, and ensuring their delivery channels run on auto-pilot. This role blends <strong>customer obsession, analytical thinking, and commercial drive</strong>, and is ideal for someone who wants to take tangible responsibility and grow fast in a high-execution environment.</p><p>You will collaborate closely with our Customer Success, Sales, and Product teams, actively solve client challenges, and help improve processes as we scale across Europe.</p> Your profile <ul><li><p><strong>1–3 years of experience</strong> in Account Management, Customer Success, or managing client portfolios (preferably in SaaS, hospitality, or delivery platforms).</p></li><li><p><strong>Customer-obsessed</strong> — you deeply care about client outcomes and long-term relationships.</p></li><li><p><strong>Detail-oriented and structured</strong> — you follow up, follow through, and stay on top of multiple moving pieces.</p></li><li><p><strong>Strong communication and relationship-building skills</strong> — clients trust you.</p></li><li><p>Comfortable working with <strong>data, metrics, and performance dashboards</strong>.</p></li><li><p><strong>Commercial mindset</strong> — you can spot upsell opportunities, understand client needs, and push for adoption.</p></li><li><p><strong>Problem solver</strong> — proactive, resourceful, and fast at unblocking issues.</p></li><li><p>Thrive in a <strong>fast-paced, high-ownership environment</strong>.</p></li><li><p>Fluent in <strong>Spanish</strong>, with strong <strong>English (B2+)</strong>.</p></li></ul> Why us? <ul><li><p>Work at the intersection of <strong>AI + restaurants = big impact</strong>.</p></li><li><p>Be part of a <strong>young, international, and driven team</strong>.</p></li><li><p>Hybrid model</p></li><li><p>Offices in Madrid and Lisbon</p></li><li><p>Private health insurance</p></li><li><p>Real career growth opportunities — <strong>your success fuels ours</strong>.</p></li><li><p>A culture where ideas matter and hustle is rewarded.</p></li></ul>